How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr. Clark Your Own Question

Mr. Clark
Mr. Clark, Computer Engineer
Category: Computer
Satisfied Customers: 3214
Experience:  Computer Repair Business Owner & Specialist / CIS Degree
40218039
Type Your Computer Question Here...
Mr. Clark is online now
A new question is answered every 9 seconds

I have dell Inspiron mini laptop 1012 and I need to reboot

Customer Question

I have dell Inspiron mini laptop 1012 and I need to reboot it. Please help
Submitted: 3 years ago.
Category: Computer
Expert:  Mr. Clark replied 3 years ago.
Hello. Welcome to JustAnswer, a paid global support site.

When you say "reboot it" do you mean restore to factory settings (as it was out of the box)?

To restore to factory via recovery partition
If so, shut down your machine. Boot on your machine. As soon as it comes out, hold down the left CTRL key on your keyboard and tap the F11 key repeatedly with a one second interval until you get to a recovery partition screen.

Follow the on screen directions and this will restore your machine back to factory.

If you cannot access this partition or it does not exist, you will need to use the Dell reinstallation disc that came with the mini and an external DVD drive to access it.

To reinstall with the Dell reinstall disc
With a USB external DVD drive attached to your mini, power on your laptop, and tap the F12 key repeatedly with a one second interval until you reach a boot options menu.

Select CD/DVD drive and then press the space bar when prompted to press any key to boot to the CD/DVD.

Allow Windows setup to begin. If reinstalling XP, you want to do a Clean Install and then delete all existing partitions and install on the sole unpartitioned space. If reinstalling Vista/7, you want to do a Custom install; when asked what partition to install on, you want to select the Advanced button and then delete all partitioned until you only have unpartitioned space and install on it.

From there Windows Setup will do the rest.

Feel free to ask any quesitons, as I am here to assist you.
Customer: replied 3 years ago.
dosn't work. I do not have a disk with the set up info on it. I guess I will have to get with the person who got this for me thanks anyhow.
Customer: replied 3 years ago.
I holding down the ctrl key and press the f11 key over and over again and it made it did nothing. logged in as if I did nothing at all. I do not have a disk to try the other so you did not help me at all. unless there is another way you know. I do not know what else to do.
Customer: replied 3 years ago.
None of what you told me worked. Still having problems. I do not have the disk that you talked about. Spoke with the person who gave the computer to me and he said the recovery program is on the computer already. I guess I will have to take this in to some one who knows this computer. thanks anyhow. I did not get any help from this person.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Mr. Clark
Mr. Clark
1514 Satisfied Customers
Computer Repair Business Owner & Specialist / CIS Degree