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B. Rath
B. Rath, Computer Support Specialist
Category: Computer
Satisfied Customers: 9489
Experience:  Certified Computer/Networking Support Specialist.
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Adobe Flash Player by Adobe System Inc keeps popping up every

Customer Question

Adobe Flash Player by Adobe System Inc keeps popping up every time an internet page is loaded. It has a box that says install but will not install. It also has a check box that says do not show again but here it comes. If I don’t click it off fast enough it will close my internet or page I have been on…it’s driving me crazy!!!!!! Help!!
Submitted: 3 years ago.
Category: Computer
Expert:  B. Rath replied 3 years ago.
Hi, and thanks for using JustAnswer.

In IE, please go to Tools > Manage Add-ons; is there any reference to 'Shockwave Flash Object' listed?

Regards
Customer: replied 3 years ago.

Name Shockwave Flash Object
Publisher Adobe Systems Incorporated
Status Enabled
File date Yesterday, January 03, 2011, 2:02 PM
Version 10.1.102.64

 

Expert:  B. Rath replied 3 years ago.
Okay. First off, please download and run the standalone installer of the latest version of Flash Player using the given link, as follows:
http://tinyurl.com/544drw

Does this resolve your issue all right?

If it doesn't, in Internet Explorer, please go to Tools > Manage Add-ons, then enable the 'shockwave flash object' add-on, if disabled. Done that, check if this resolves the issue all right; keep me posted.

Regards
Customer: replied 3 years ago.
do i need to delete the the flas i have now before installing the one you sent?
Expert:  B. Rath replied 3 years ago.
It would be advisable to do so, using the Adobe Flash Player Uninstaller to remove Flash Player first:
http://kb2.adobe.com/cps/141/tn_14157.html

Keep me posted.

Regards
Customer: replied 3 years ago.
i will get back with you after i do all your steps before i accept. thank you dale
Expert:  B. Rath replied 3 years ago.
Sure, keep me posted.

Regards
Customer: replied 3 years ago.

flash cannot be installed because there is a version that may still be running please close all apps that may be running.

 

I have nothing running what do i do?

Expert:  B. Rath replied 3 years ago.
Did you run the Uninstaller program first?

Regards
Customer: replied 3 years ago.
yes will try again? i do not show fash in my programs just reader
Expert:  B. Rath replied 3 years ago.
That will not show up in your Programs, as it's an ActiveX Control. Now, could you try closing all of your browser windows now, and reinstall Flash Player thereafter?

Regards
Customer: replied 3 years ago.
i uninstalled restarted then installed and restarted it did not fix the problem????
Expert:  B. Rath replied 3 years ago.
Now, could you make a note of the exact message you are getting when trying to reinstall Flash Player?

Regards
Customer: replied 3 years ago.
i reinstalled the new flash it installed at least i think its the new one.
Expert:  B. Rath replied 3 years ago.
Now, in Internet Explorer, please go to Tools > Manage Add-ons, then enable the 'shockwave flash object' add-on, if disabled.

Regards
Customer: replied 3 years ago.
it is enabled
Expert:  B. Rath replied 3 years ago.
Hmm. Now, do this: in IE, go to Tools > Internet Options. Click on the Advanced tab; do you see a Reset button present?

If so, click on that, then click on Reset one more time in the confirmation prompt that comes up. Check if this resolves your issue with the browser itself.

Keep me posted.

Regards
Customer: replied 3 years ago.
still there
Expert:  B. Rath replied 3 years ago.
Hmm; now, could you make a note of the exact reference you are getting about Flash Player, and let me know?

Regards
Customer: replied 3 years ago.
yes
Expert:  B. Rath replied 3 years ago.
Okay, I'm waiting.
Customer: replied 3 years ago.
i took a picture of it on my phone what is an email i can send it to?
Expert:  B. Rath replied 3 years ago.
Well, that's not needed; I assume the window prompts you to install Flash Player?

Regards
Customer: replied 3 years ago.

yes then what did you need me t send you?

Expert:  B. Rath replied 3 years ago.
Just the exact wording in the error window. Now - as a test - please download an alternate web browser, Mozilla Firefox, using the following link:
http://www.mozilla.com/en-US/products/download.html?product=firefox-3.6.12&os=win&lang=en-US

Run and install the browser, then check if the issue with accessing Flash content persists in this browser as well.

Done that, let me know accordingly.

Regards
Customer: replied 3 years ago.
i had fire fox already loaded and so far its good no pop ups?
Expert:  B. Rath replied 3 years ago.
Hmm. Well, would you like to keep using that browser instead?

Regards
Customer: replied 3 years ago.
no thats not a fix
Expert:  B. Rath replied 3 years ago.
Now, were you able to reset IE earlier, as directed, or did you face any error while doing so?

Regards
Customer: replied 3 years ago.
it reset fine
Expert:  B. Rath replied 3 years ago.
All right. Now, please go to Tools > Internet Options > Advanced, then look for and uncheck the 'Enable third-party browser extensions' option listed.

Done that, click Apply > Ok, then restart IE; does this make any difference to your issue?

Regards
Customer: replied 3 years ago.
it is alreadry unchecked do you want me to check it?
Expert:  B. Rath replied 3 years ago.
Oh, was it? There you go. Please re-check it, restart IE; your issue should be resolved now.

Regards
Customer: replied 3 years ago.
did not take care of it
Expert:  B. Rath replied 3 years ago.
Could you go back now, and check if the same option is checked/unchecked?

Regards
Customer: replied 3 years ago.
i did it was checked
Expert:  B. Rath replied 3 years ago.
Okay. Now, go back to the Advanced tab one more time, then click on the 'Restore Advanced Settings' button. Restart IE, and let me know.

Regards
Customer: replied 3 years ago.
done still popping up
Expert:  B. Rath replied 3 years ago.
All right. What I'll do now, is opt out and let the other experts try and take this further from here. Thanks.

Regards
Customer: replied 3 years ago.
are we closing this case if so i need my money refunded.

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