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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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some letters on keyboard wont work

Customer Question

some letters on keyboard wont work
Submitted: 6 years ago.
Category: Computer
Expert:  Danh replied 6 years ago.

do they not work or do they spit out different characters that what it should be?

Customer: replied 6 years ago.
they do not appear on the screen, I even tried a screen keyboard I thought the keys may be stuck but it diddn't work there also. This is a faily new netbook, less than a year olds.
Expert:  Andy replied 6 years ago.
Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

- What is the make and model of the computer

- Which operating system are you using (XP / Vista / Windows 7)

- When did you buy this computer and since when are you facing this issue

- Did this problem begun after you installed/removed some software/hardware

Andy
Customer: replied 6 years ago.

Acer netbook windows 7 have it around a year. Just started about 3 days ago.

I haven't chanbgede any software/hardware

Expert:  Andy replied 6 years ago.
Hi,

Click START > Type osk.exe in search box and press enter.

A keyboard will open up on screen. Using mouse type those keys on screen that are giving you trouble.

Let me know which letters / keys are giving you trouble

Andy

Customer: replied 6 years ago.
I alreaqdy did a screen keyboard and it still didn't work. so far the letters are "D" and "L" I haven't gone thru the alphabet
Expert:  Andy replied 6 years ago.
Hi,

If they do work, then buy a Compressed Air bottle and blow air under all the keys. Mostly there is some dust / paper / garbage stuck under the keys.

If blowing air doesnt help, you will have to very carefully pull out all the keys (youtube has videos on how to do that) and then clean up there using air. Then plug in the keys again and see it works.

If it still does not work, then its hardware failure in the keypad or motherboard and you need to get it repaired by Acer or a local repair shop.

If its less then 1 year old then its in warranty and so you should just send the unit to Acer to get free repair / replacement.

Feel free to ask any question or concern you may have. I will be glad to help you.

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Andy

Customer: replied 6 years ago.
Not happy with answer too general. do not accept

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