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bill
bill, Computer Support Specialist
Category: Computer
Satisfied Customers: 426
Experience:  worked in repairing/ building/ integrating computers for 12+ years
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My Gateway Laptop screen is black, with power on. On/ off button

Resolved Question:

My Gateway Laptop screen is black, with power on. On/ off button blinks blue when pressed, but screen does not come back on? What could be wrong?
Submitted: 5 years ago.
Category: Computer
Expert:  bill replied 5 years ago.

bill :

Hello, Thanks for using JustAnswer

bill :

let me know when you are ready

Customer :

ready

bill :

Thanks

bill :

is there a sequence to the flashing light?

Customer :

steady blink

bill :

is it a fade in out or strictly on off?

Customer :

no fading just strong blue off and on

bill :

ok thanks

bill :

Follow the steps below:
1 remove the battery and the power from the laptop.
2 hold the power button for 60 seconds
3 release the power button
4 supply power to the laptop but do not reinsert battery
5 press the power button?

Customer :

ok -------still blinking

bill :

you stilll have the battery removed?

Customer :

yes

bill :

did the light ever stop flashing whebn you removed power

Customer :

when power removed all black no flashing

bill :

does it start flahing aas soon as you insert power and before you press the power buttonn?

Customer :

no you have to press power button for it to blink

bill :

you are having a hardware issue. probably the system board, but it could be a weak power supply, but that is a shot in the dark

Customer :

it's that expensive to fix? ------lap top is exactly 3 years old

bill :

system board yes. power supply not really about $100

bill :

maybe less if you get the power supply off ebay

Customer :

what do you mean about power supply ? Is that the cord that goes from computer to outlet. It has a solid green light on.

bill :

that is the powersupply

bill :

some times if you look at the weak ones is can see a faint flash or fickler on the light

bill :

it is easier to see in the dark

Customer :

so if has solid green on is that showing anything too you ? if i power power cord for 100 i am just guessing

bill :

some times if you look at the weak ones is can see a faint flash or fickler on the light





it is easier to see in the dark



bill :

This would be a long shot

Customer :

so it it time for a new gateway? -----whats usual life of lap top ?

bill :

3-4 years of usefulness

Customer :

ok thanks

bill :

Just like any computer they are obsolete as soon as you buy them

Customer :

ok

bill :

Is there anything else i can help you with?

Customer :

no thanks ---happy new year

bill :

you too..Thanks for using JustAnswer

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