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Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 12920
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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Have Acer Aspire 5336-2524 , did Recovery, reset to factory

Customer Question

Have Acer Aspire 5336-2524 , did Recovery, reset to factory default; now can't log in to computer Administrator[says account been disabled] see Administrator. Try to log in on other user (asks for user name/password) Can't log into computer at all PLEASE help
Submitted: 6 years ago.
Category: Computer
Expert:  Dustin replied 6 years ago.
Welcome to

My name isXXXXX am one of the experts who will assist you today!

Did this happen immediately after the factory restore?
Customer: replied 6 years ago.
Expert:  Dustin replied 6 years ago.
If you had done a complete factory restore. iT wouldnt even show any accounts to log into..

It would have erased them..

And if these were accounts you set up after the factory restore.. They cant have much on them.. So lets do it again.

Shut down the computer. Start it..

Immediately press the ALT key, then rapidly tap F10 key

This will open up the full factory restore menu.. Perform the factory restore.. If it goes correctly.. When it gets finished. You wont have any user accounts to log into. YOu will have to create a new one..

If you run into any issues, let me know!

Please click accept to show I have assisted you.

If you still need assistance, You can reply to this message at any time.

Customer: replied 6 years ago.
restarted, HELD ALT , tapped F10 > windows started went to Admin / other user log in page (didnt work or go to factory restore page)

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