Hello I am one of the experts here on Just Answer.com Can you please tell me the Windows Operating System you are using and the type of computer ie dell hp ....
it is toshiba satellite P30-145 system windows XP professional
Ah ok so you were trying to reactive windows and the OEM stick on the laptop with the Key isnt letting you activate xp?
yes thePC does not accept the activation code written behind the PC
Ok this is a result of OEMs really only having an activation in them Once its activated the amount of activations on the key is used up.However there is a fix
Sorry one second essentially you have to call microsoft they will reset the activations for your licenses key I am looking up the phone number/website for you now so you can contact them to reset your license key activations
i have tried to call them but I cannot succeed...I am in Kenya, they are not able to understand me properly!!!
One second let me see if I can get you directed to the correct department
Can you tell me what version of windows xp it is? Is it Home or Professional? 32 byte or 64 byte?
32 bytes professional
ok thanks this should just take me another minute or so to get you a number
ok thanks again
Ok after searching through their licensing site I found a licensing activation center in Kenya
(254) (20)(NNN) NNN-NNNN/p>
This is the number listed on microsofts website under their licensing
They should be able to reset your activations so that you can reactivate windows with your license key
so this I have to try tomorrow for it is night here already!!!
Well a lot of their sites are 24 hours worst case if you call now you at least can probably find out their hours of operation
ok i will try right now this number for there is no help from USA!!!
number seems not working or busy...never sure of anything in this country!!
microsoft cannot send the new activation number by e-mail or they don't have support for customers on line?
I am double checking that for you right now
Im trying to find a contact in kenya which seems to be the challenging part
you are very efficient and friendly!! thanks so much
You are more than welcome now lets get you what you need just give me a minute or too
Quick question when you try and activate the windows xp
and you go to activate have you tried using the phone activation instead of the online?
Just want to be sure
I tried online and the reply is "incorrect product key"
Can you try the by phone
I have call microsoft in USA but they do nothing at all!!
they never gave me another key number...so calling and be transfered from one person to another one during 38mn for nothing
I am sorry they gave you the run around if you select the phone activation on your computer it should give you the direct number to dial to call the licensing department
i haved dialled this number without good result!!!
I do apologize for microsoft not giving you the results you need
this computer has been brought to small repair and now it can not accept the original code number anymore
yeah I understand with XP it seemed if you changed one part it had to be reactivated
so i will retry tomorrow or put this machine on sale!!! tired of this!!!better to buy a new one!!!
Give me just a couple more minutes I think I may have a nother number for you
i have already lost a HP PC today...smoke coming out of the PC..totally died!!!
Was this the number you used to call customer support (NNN) NNN-NNNN/p>
let me tell you that I am not in good mood for I am running a Cyber Cafe in remote aera of kenya,which makes the moving to nairobi very difficult!!!
they gave me; 1-885712048
let me double check the numbers
Ok I think I may have found a way for you to talk to them online
OK I will try this...if no success, i will call tomorrow
Ok sounds good
ok i am on this link will try by e-mail...thanks again
You are welcome
I will click accept so you can be paid as mentioned...and may you have a look on my blog ; http://lailasamburu.centerblog.net
Hopefully they will give you the answer you are looking for
have a happy end and start for 2011!!!
Thanks You Too
Let me know if you need any more help
Sorry about that for some reason it was blocking the accept try now