Hi I am one of the experts here on Just Answer.com
So your flash drive isnt working on your windows 7 64 bit computer? Does it work with any other computers?
yes, many others
Just for clarification all the other computers are windows as well?
both windows and mac
Could you please tell me what version of windows 7 your computer is using? IE Windows Home, Professional, Ultimate?
and this computer has no problem with an HP v125w flash drive
ultimate on this one - professional on my other one which recognizes the drive
btw - I have already tried rebooting with the drive connected, but it still is not recognized
Please plug the HPv115w usb drive into the computerThen please click the windows icon/start button in your toolbarThen Right click on computer and select manage On the left side under computer management if its not expanded already expand system toolsClick on Device Manager
Do you see any devices showing up with a yellow explamation point in device manager on the right hand side or anything listed as UNKNOWN DEVICE?
Quick question does your windows ultimate computer have any mapped drives setup?
not that I know of, but I am not sure
ok while still in the computer management screen Expand StorageClick on Disk Management
When you click on Disk Management it will show all discs connected to your computer including USB Drives
can you please tell me what you see
is one of them your usb drive?
a blue icon with no name - simple - basic - no file system - healthy (oem partition)
maybe the first one - no label
the second is my c drive
and the third says "recovery"
are they all listed under the same disk in the bottom half of the screen?
they are all listed as part of disc 0
all under disk 0?
yeah than that isnt your USB drive
so the drive is connected and the disk management isnt showing it
the only other listing is the cd rom drive, which is empty
have you tried using other usb ports?
Im wondering if it isnt an issue with the ports
yes, each of two has the same outcome - and both work with my other drive
can you tell me what type of computer the windows 7 ultimate is on
yes, it's a dell xps l501x
thanks for that
ok give me one second to double check the specs on this dell
are you using the usb connection on the right or the left side of the laptop for the Flash drive
or the back?
right now on the left
try the one on the right side
I noticed the left and back usb ports are usb 3.0 Im wondering if that is causing it not to work
the one on the right says its usb 2.0
that works - any idea why it won't work in a usb 3?
So it works on the right
Depends on the device
usb 3 is a much higher speed then 2 can pass through and some devices just cannot work with that speed
glad I could help
I will hit the accept button
Thank you and have a great day