What program do you use to check emails, like Outlook, Internet EXplorer, etc?
What is the error message when you tried to send email?
No message that I can see. It just goes off the screen then back on again
Can you download and install Firefox browser: http://www.mozilla.com/en-US/firefox/. Then open Firefox and hotmail.com and login in Firefox and check if you can send emails. Firefox.
My computer skills are very limited but I will have a go
No problem, just ask me anything if you are stuck at something.
First, click http://www.mozilla.com/en-US/firefox/ to download and install.
I think I have downloaded it
OK, after downloading, then open it to install.
How am I to do that, sorry bear with me
Where did you download it to?
Or try to click again http://www.mozilla.com/en-US/firefox/ , then open it instead of saving it.
Don't know, just followed the prompts
Go to My Documents, the downloads and see.
When the prompt says, just click on Run/Open.
can't see what you asked when click My Doc but on the left of that under owner Mozilla firefox and icon is there
Then can you click on Mozilla Firefox to open it.
It just askes me to google, is that right?
Now in Firefox, go to hotmail.com and login.
In hotmail now and opened your email
Then you can try sending or forwarding emails to see if it works.
If you want to fix Internet Explorer,
Please click here to optimize internet explorer. Specifically try the following first:
Internet Explorer 7
Internet Explorer 8
Whether it works or not, I suggest using Mozilla Firefox browser. Firefox is faster and more reliable.
Let me know if if you still have any question.
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