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Michael Johanson
Michael Johanson, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 409
Experience:  Certified Dell Tech-8 Years, IS Support- Principal
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spilled coffee on my acer aspire laptop keyboard, cleaned &

Resolved Question:

spilled coffee on my acer aspire laptop keyboard, cleaned & dried it but the keyboard will not work. everything else works.
Submitted: 3 years ago.
Category: Computer
Expert:  Michael Johanson replied 3 years ago.

Michael Johanson :

Hello, my name is XXXXX XXXXX I will try and provide a solution for you.

Michael Johanson :

How long ago did the spill happen?

Michael Johanson :

Also need to know what model Acer that is.

Michael Johanson :

Thanks

Customer :

7741z-5731. about a month ago

Michael Johanson :

Ok.

Michael Johanson :

Let me look up that model fast

Customer :

ok

Michael Johanson :

Not to bad of a machine

Michael Johanson :

Walmart special?

Customer :

i love it but am not happy i have to type w onscreen keyboard! yes it was.

Michael Johanson :

oh, its touchscreen?

Customer :

no...i can only type w the easy access on screen keyboeard

Michael Johanson :

I see.

Michael Johanson :

Well, you can right now for the moment plug in a USB keyboard and go that route. The keypad itself obviulsy needs to be replaced. I am trying to find you one halfway reasonable as we speak.

Customer :

ok

Michael Johanson :

You have a usb keyboard handy?

Customer :

nope

Michael Johanson :

bleh, ok well you can pick one up today/tommorrow perhaps, will certainly make using it easier for the time being.

Michael Johanson :

Take a look at this keyboard , does it look like yours?

Michael Johanson :

its a 7740 series, so thinking its teh same

Michael Johanson :

actually, that is teh correct one, just verified it

Customer :

yep it is!

Michael Johanson :

typos.. sorry

Michael Johanson :

thats not to bad a price, that would be the one I would order.

Michael Johanson :

Give me a sec going to look at somthing

Michael Johanson :

Curious, how old is it?

Customer :

what if replacing it doesnt work...what would b the next thing to do ?

Michael Johanson :

replacing will work :)

Customer :

just bought it in october

Michael Johanson :

Cool

Michael Johanson :

trying to find some detailed instructins on how to remove and put new one in for you

Customer :

already know how

Michael Johanson :

its easy actually, takes all of 5 minutes

Michael Johanson :

oh, well in that case :)

Michael Johanson :

you had it out when you dryed machine i take it?

Michael Johanson :

dried**

Customer :

took it apart when it happened lol!

Customer :

yep

Michael Johanson :

wow, im so dyslexic typing, guess thats what happens at 3 am

Michael Johanson :

good

Michael Johanson :

ok, so you also had the ribbon off and completely apart from the base?

Customer :

i disconnected everthing when it happened . yeah lol

Customer :

yep

Michael Johanson :

ok, good

Michael Johanson :

thast teh most important area of course.

Michael Johanson :

when you get the new keyboard, remove power from machine, battery as well.

Customer :

ok

Customer :

well you have been a great help. thanks!

Michael Johanson :

take some rubbing alcohol, even better fingernail polish remover, and with a cotton swab gently clean the harness contacts to remove any trace of the coffee that may have gotten in there.

Customer :

ok will do

Michael Johanson :

get canned air and spray the heck out of it as soon as ya get done.

Customer :

good idea

Michael Johanson :

hold the laptop parralell to you so your not dumping the freezey crap on the motherboard

Customer :

yeah

Michael Johanson :

we want to essentially break up the coffe buildup and the air will blow it off and from in between contacts.

Customer :

ok

Michael Johanson :

Thats really all there is to it.

Michael Johanson :

you musta have been freaking when ya did that, hah

Michael Johanson :

im guessing you tiltled the machine upside down as soon as it happened?

Michael Johanson :

yanked power and battery

Customer :

yes! the dog & cat got into a fight & bumped me & the coffee...

Customer :

oh yes...first thing i did!

Customer :

i flipped out!

Michael Johanson :

thats saved your laptop also, good stuff

Michael Johanson :

Im sure

Michael Johanson :

so, go pick up a cheapy usb keyboard, order the replacement

Customer :

needless to say...liquids arent allowed in the same room anymore!

Michael Johanson :

btw, thats the only place i could find that sells them

Michael Johanson :

to new to be any even on ebay

Customer :

i bookmarked it already THANKS!

Michael Johanson :

i hear ya, i get very miffed if anyone sets a glass arounf my stuff

Customer :

yep!

Michael Johanson :

Ok, well, any other questions? Or have I addressed all your concerns?

Customer :

well i am off to order the part thanks 4 ur help

Customer :

yes u have!

Michael Johanson :

Cool, please hit accept, and add to my way of someday paying off that Morgage that obama is making worse ;)

Michael Johanson :

If you do have any issues btw

Michael Johanson :

when you put kb in, you can come back to this post

Michael Johanson :

and it wont cost ya anything

Customer :

NOPE! will do! * laugh*

Michael Johanson :

good enough :)

Customer :

k

Customer :

have a good morning!

Michael Johanson :

You also ;)

Michael Johanson, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 409
Experience: Certified Dell Tech-8 Years, IS Support- Principal
Michael Johanson and 16 other Computer Specialists are ready to help you

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