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Nimman
Nimman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 479
Experience:  Many years experience. Diploma In Computer Engineering. CCNA , CCNP
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I downloaded Microsoft Office 2010 64 bit, but I cant get

Resolved Question:

I downloaded Microsoft Office 2010 64 bit, but I can't get rid of the 32 bit message saying that it is still on the computer after I UNINSTALLED it.
Submitted: 3 years ago.
Category: Computer
Expert:  Nimman replied 3 years ago.

Nimman :

Hello there , Thanks for using Justanswer

Nimman :

Let me know when you are ready.

Customer :

im ready

Customer :

this is retarded

Nimman :

Was that office 2007 ?

Customer :

what do i have to delete to install 64bit office 2010?

Customer :

yeah I uninstalled 2007 32bit office

Customer :

and it won't believe me

Customer :

i bought 2010 office 64bit

Nimman :

CLICK HERE . And download the fix, Run it after saving it on desktop

Customer :

i have 64 bit capability

Nimman :

Click on the above link , Save it on desktop and Run it .

Customer :

i clicked it

Nimman :

Did it asked you to save the file ?

Customer :

it is making a restore point

Customer :

programmers are behind on the 64 bit

Nimman :

Ok. Bookmark this page , You may need to restart the computer during the fix.

Nimman :

You can use the bookmark to come back to this page.

Customer :

How does flash still not have 64 bit capability

Customer :

it appears to be working

Nimman :

You can install now ?

Nimman :

flash have released a preview version for 64bit .

Customer :

im still waiting

Customer :

preview that's long overdue

Customer :

they should be looking at 128bit

Customer :

im trying now

Nimman :

Fix completed ?

Customer :

still can't install

Customer :

same message

Nimman :

Can you tell me the exact error message?

Customer :

it's a window

Customer :

saying i still have office 2007 32bit on my system

Nimman :

Ok. Have you bookmarked this page?

Nimman :

Add to favorites ?

Customer :

yes

Nimman :

Fix was complete ?>

Customer :

i tried to capture screen

Nimman :

Restart the computer and try to install the Office 2010 64bit.

Customer :

ok i will

Nimman :

You can use the bookmark to come back to this page.

Customer :

im back

Nimman :

Have you tried installing it again now ?

Customer :

it gives me the same message

Nimman :

Are you sure that its 2007 giving you the error message ?

Customer :

it still acts like 32bit 2007 is still there

Customer :

my computer is 64bit capable

Customer :

turion dual core 64 bit

Nimman :

Your windows 7 is 64 bit ?

Customer :

f**k im not sure

Customer :

can i check in control panel

Nimman :

Click Start > Right click on computer > Select properties . Check System type

Customer :

it says 64 bit operating system

Nimman :

Now can you give the error message ? Does it have an error code ?

Customer :

let me try again

Nimman :

Ok.

Customer :

this is pure hell

Customer :

i hate microsft

Customer :

ok it is installing again

Nimman :

ok

Customer :

it says searching for shortcuts

Nimman :

Installation ?

Customer :

it is still cleaning

Nimman :

Ok..

Customer :

it is still searching for shortcuts

Customer :

ok now i should restart?

Nimman :

Yes restart it

Customer :

ok

Customer :

i did it

Nimman :

Now run installation .

Customer :

it didn't work

Customer :

i don't think i'm doing anything wrong

Nimman :

May be not , I can find the exact problem if you can give me the exact error message.

Nimman :

Can you take a screenshot ?

Customer :

i can but i have to capture it

Nimman :

Use the Print Scr button and Paste it on MSPaint , Save it on desktop. Then upload it.

Customer :

i did im going to capture it

Nimman :

Ok.

Customer :

hello

Nimman :

Yes?

Customer :

im trying to capture it

Nimman :

Just use the Print Scr button on your keyboard and Open MSpaint and Go to Edit > Paste .

Customer :

i did but it doesn't work

Nimman :

What happens ?

Nimman :

Can you type the Error message ?

Customer :

it wont copy

Nimman :

Can you type the error message you get ?

Customer :

it won't take the image

Customer :

this is bullshit

Nimman :

Leave the image, Can you tell me the error message here?

Customer :

i can't even click ok to accept the file

Customer :

You can not install 64 bit edition

Nimman :

You cannot install 64 bit edition ?

Nimman :

Does it give any reason ?

Customer :

version of 2010 becuase you have 32 bit office

Customer :

it says i have 32 bit but i uninstalled it

Nimman :

You cannot install the 64-bit version of Office 2010 because you have 32-bit Office products installed. These 32-bit products are not supported with 64-bit installation ? . This is the error message?

Customer :

it says i can't because i have 32bit but i uninstalled itr

Customer :

yes but i uninstalled it

Nimman :

After running the fix i gave you , Does it give a sucessful message at the end ?

Customer :

it just clears no message

Customer :

so i restarted

Nimman :

Just run it again .

Customer :

im running it for th 5th time

Nimman :

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Nimman :

Go to the above link

Nimman :

Download the Revo uninstaller 30 days trial.

Nimman :

Install it .

Customer :

im installing it

Nimman :

Ok.

Customer :

i cant find the download

Nimman :

Try Above link

Nimman :

Download the Professional version

Customer :

im trying

Customer :

microsoft C++ is the only thing that shows

Customer :

no office 2007

Nimman :

In revo uninstaller ?

Customer :

yes

Customer :

no office shoes

Customer :

shows

Nimman :

http://www.wicu.info/ . Download the tool and Install it

Customer :

ok

Nimman :

Install it , Go to start > all programs > winodws install clean up , and check if you find office 2007 there.

Customer :

it gives an error message

Nimman :

What gives you error message ?

Customer :

nothing happens when i download this link

Nimman :

Before that click start > Control panel > Programs and Featuers > Check any ms office product there.

Customer :

microsoft installer clean up setup poped up

Nimman :

Check Ms office Product there.

Customer :

im trying to download again

Customer :

its taking forever

Customer :

oorah dual core

Customer :

f**k dual core we need octo core

Nimman :

lol

Nimman :

Have you searched control panel > Programs and features for any ms office products ?

Customer :

i did that 3 days ago

Nimman :

Is it Revo Professional you installed ?

Customer :

yes

Nimman :

Then you may have to remove all the files manually.

Customer :

how

Customer :

where are the files

Nimman :

Go to above link , Scroll down until you see manual steps

Nimman :

Do the Steps as it says

Nimman :

Do the Steps for vista.

Nimman :

Let me know if you have any trouble

Customer :

it still doesn't work

Customer :

i should just download 32 bit and f**k 64

Customer :

intel doesn't make enough money to make 64 woek

Customer :

work

Customer :

i did everything u told me to do

Customer :

can i get a refund?

Customer :

ill take 32 bit instaed

Customer :

it's on intel's level

Customer :

u know the past

Customer :

I'M TIRED OF BULLSHIT TECHNOCALITIES

Customer :

SOME BULLSHIT FILE IS f**kIN ME

Customer :

I DON'T EVEN KNOW WHY IT MATTERS CAN'T THE PROGRAM BE LIKE f**k 32 BIT IT'S ALL ABOUT 64 NOW? I GUESS NOT, IT'S TO MUCH TO ASK OF A PROGRAM

Customer :

INTEL IS GARBAGE I'M SORRY BUT I'M SO PISSED BECAUSE I HAVE PATIENCE BUT THIS IS STUPID!! GO AMD THE FUTURE OF COMPUTERS!!

Customer :

I KNOW U WENT OFFLINE BECAUSE U CAN'T TAKE CRITICISM

Customer :

INTEL SUX

Customer :

IT'S ALL A SCAM ANYWAY

Customer :

HOW CAN WE GET PEOPLE TO CALL OUR TECHNICIANS SO WE CAN MAKE MORE MONEY

Customer :

LOOL

Nimman :

Have you done every steps in the Microsoft article i have given you ?

Customer :

yes

Customer :

i guess ill have to format my harddrive

Nimman :

What about windows install clean up tool ?

Nimman :

Have you tired that ?

Customer :

yes

Nimman :

Can you see MS office inside that ?

Customer :

no

Nimman :

I will open this question to other experts so that they can help you.

Customer :

i got a new error

Customer :

it says i need a windows operating system but i do windows 7

Nimman :

Right click on the setup file and check compatibility tab

Nimman :

Any error code ?

Customer :

it wanted to start windows xp service pack 2 and then still didn't work

Customer :

x86 or x64 system that's what it wants

Nimman :

Remove the compatibility , Right click on the setup file , Select Run as administrator

Customer :

ok i did it

Nimman :

Same error ?

Customer :

nothing happens

Nimman :

Not even able to install ?

Customer :

no

Nimman :

Cant even see installation screen ?

Customer :

no

Customer :

nothing happens

Customer :

i don't have a virus

Customer :

i have scanned from norton

Nimman :

Restart the comptuer, Tap F8 button until you get boot selection menu. Select Safe mode with networking. Try to install the software in safemode.

Customer :

ok

Nimman :

Let me know if it helps

Customer :

ok i got the installation screen!

Customer :

it must of been the cleanup and norton blocking me

Customer :

but it says there was an error in setup and stopped

Nimman :

Disable norton and try to install .

Customer :

it's letting me download 32 bit

Customer :

norton isn't present in safe mode

Customer :

i don't see it in the taskbar

Nimman :

do you get any error code during the installation ?

Customer :

no code just says there was an error

Nimman :

CLICK HERE . Run this file , Then try to install again

Customer :

it won't do it in safe mode

Nimman :

Restart in normal mode .

Customer :

ok

Nimman :

When you restart in normal mode , Make sure to disable norton before you run this file

Customer :

i ended up installing 32 bit no problems

Customer :

i'm better off not trying to get the best with microsoft basically

Nimman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 479
Experience: Many years experience. Diploma In Computer Engineering. CCNA , CCNP
Nimman and 8 other Computer Specialists are ready to help you

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