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Nimman
Nimman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 479
Experience:  Many years experience. Diploma In Computer Engineering. CCNA , CCNP
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I downloaded Microsoft Office 2010 64 bit, but I cant get

Resolved Question:

I downloaded Microsoft Office 2010 64 bit, but I can't get rid of the 32 bit message saying that it is still on the computer after I UNINSTALLED it.
Submitted: 6 years ago.
Category: Computer
Expert:  Nimman replied 6 years ago.

Nimman :

Hello there , Thanks for using Justanswer

Nimman :

Let me know when you are ready.

JACUSTOMER-vbthrmph- :

im ready

JACUSTOMER-vbthrmph- :

this is retarded

Nimman :

Was that office 2007 ?

JACUSTOMER-vbthrmph- :

what do i have to delete to install 64bit office 2010?

JACUSTOMER-vbthrmph- :

yeah I uninstalled 2007 32bit office

JACUSTOMER-vbthrmph- :

and it won't believe me

JACUSTOMER-vbthrmph- :

i bought 2010 office 64bit

Nimman :

CLICK HERE . And download the fix, Run it after saving it on desktop

JACUSTOMER-vbthrmph- :

i have 64 bit capability

Nimman :

Click on the above link , Save it on desktop and Run it .

JACUSTOMER-vbthrmph- :

i clicked it

Nimman :

Did it asked you to save the file ?

JACUSTOMER-vbthrmph- :

it is making a restore point

JACUSTOMER-vbthrmph- :

programmers are behind on the 64 bit

Nimman :

Ok. Bookmark this page , You may need to restart the computer during the fix.

Nimman :

You can use the bookmark to come back to this page.

JACUSTOMER-vbthrmph- :

How does flash still not have 64 bit capability

JACUSTOMER-vbthrmph- :

it appears to be working

Nimman :

You can install now ?

Nimman :

flash have released a preview version for 64bit .

JACUSTOMER-vbthrmph- :

im still waiting

JACUSTOMER-vbthrmph- :

preview that's long overdue

JACUSTOMER-vbthrmph- :

they should be looking at 128bit

JACUSTOMER-vbthrmph- :

im trying now

Nimman :

Fix completed ?

JACUSTOMER-vbthrmph- :

still can't install

JACUSTOMER-vbthrmph- :

same message

Nimman :

Can you tell me the exact error message?

JACUSTOMER-vbthrmph- :

it's a window

JACUSTOMER-vbthrmph- :

saying i still have office 2007 32bit on my system

Nimman :

Ok. Have you bookmarked this page?

Nimman :

Add to favorites ?

JACUSTOMER-vbthrmph- :

yes

Nimman :

Fix was complete ?>

JACUSTOMER-vbthrmph- :

i tried to capture screen

Nimman :

Restart the computer and try to install the Office 2010 64bit.

JACUSTOMER-vbthrmph- :

ok i will

Nimman :

You can use the bookmark to come back to this page.

JACUSTOMER-vbthrmph- :

im back

Nimman :

Have you tried installing it again now ?

JACUSTOMER-vbthrmph- :

it gives me the same message

Nimman :

Are you sure that its 2007 giving you the error message ?

JACUSTOMER-vbthrmph- :

it still acts like 32bit 2007 is still there

JACUSTOMER-vbthrmph- :

my computer is 64bit capable

JACUSTOMER-vbthrmph- :

turion dual core 64 bit

Nimman :

Your windows 7 is 64 bit ?

JACUSTOMER-vbthrmph- :

f**k im not sure

JACUSTOMER-vbthrmph- :

can i check in control panel

Nimman :

Click Start > Right click on computer > Select properties . Check System type

JACUSTOMER-vbthrmph- :

it says 64 bit operating system

Nimman :

Now can you give the error message ? Does it have an error code ?

JACUSTOMER-vbthrmph- :

let me try again

Nimman :

Ok.

JACUSTOMER-vbthrmph- :

this is pure hell

JACUSTOMER-vbthrmph- :

i hate microsft

JACUSTOMER-vbthrmph- :

ok it is installing again

Nimman :

ok

JACUSTOMER-vbthrmph- :

it says searching for shortcuts

Nimman :

Installation ?

JACUSTOMER-vbthrmph- :

it is still cleaning

Nimman :

Ok..

JACUSTOMER-vbthrmph- :

it is still searching for shortcuts

JACUSTOMER-vbthrmph- :

ok now i should restart?

Nimman :

Yes restart it

JACUSTOMER-vbthrmph- :

ok

JACUSTOMER-vbthrmph- :

i did it

Nimman :

Now run installation .

JACUSTOMER-vbthrmph- :

it didn't work

JACUSTOMER-vbthrmph- :

i don't think i'm doing anything wrong

Nimman :

May be not , I can find the exact problem if you can give me the exact error message.

Nimman :

Can you take a screenshot ?

JACUSTOMER-vbthrmph- :

i can but i have to capture it

Nimman :

Use the Print Scr button and Paste it on MSPaint , Save it on desktop. Then upload it.

JACUSTOMER-vbthrmph- :

i did im going to capture it

Nimman :

Ok.

JACUSTOMER-vbthrmph- :

hello

Nimman :

Yes?

JACUSTOMER-vbthrmph- :

im trying to capture it

Nimman :

Just use the Print Scr button on your keyboard and Open MSpaint and Go to Edit > Paste .

JACUSTOMER-vbthrmph- :

i did but it doesn't work

Nimman :

What happens ?

Nimman :

Can you type the Error message ?

JACUSTOMER-vbthrmph- :

it wont copy

Nimman :

Can you type the error message you get ?

JACUSTOMER-vbthrmph- :

it won't take the image

JACUSTOMER-vbthrmph- :

this is bullshit

Nimman :

Leave the image, Can you tell me the error message here?

JACUSTOMER-vbthrmph- :

i can't even click ok to accept the file

JACUSTOMER-vbthrmph- :

You can not install 64 bit edition

Nimman :

You cannot install 64 bit edition ?

Nimman :

Does it give any reason ?

JACUSTOMER-vbthrmph- :

version of 2010 becuase you have 32 bit office

JACUSTOMER-vbthrmph- :

it says i have 32 bit but i uninstalled it

Nimman :

You cannot install the 64-bit version of Office 2010 because you have 32-bit Office products installed. These 32-bit products are not supported with 64-bit installation ? . This is the error message?

JACUSTOMER-vbthrmph- :

it says i can't because i have 32bit but i uninstalled itr

JACUSTOMER-vbthrmph- :

yes but i uninstalled it

Nimman :

After running the fix i gave you , Does it give a sucessful message at the end ?

JACUSTOMER-vbthrmph- :

it just clears no message

JACUSTOMER-vbthrmph- :

so i restarted

Nimman :

Just run it again .

JACUSTOMER-vbthrmph- :

im running it for th 5th time

Nimman :

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Nimman :

Go to the above link

Nimman :

Download the Revo uninstaller 30 days trial.

Nimman :

Install it .

JACUSTOMER-vbthrmph- :

im installing it

Nimman :

Ok.

JACUSTOMER-vbthrmph- :

i cant find the download

Nimman :

Try Above link

Nimman :

Download the Professional version

JACUSTOMER-vbthrmph- :

im trying

JACUSTOMER-vbthrmph- :

microsoft C++ is the only thing that shows

JACUSTOMER-vbthrmph- :

no office 2007

Nimman :

In revo uninstaller ?

JACUSTOMER-vbthrmph- :

yes

JACUSTOMER-vbthrmph- :

no office shoes

JACUSTOMER-vbthrmph- :

shows

Nimman :

http://www.wicu.info/ . Download the tool and Install it

JACUSTOMER-vbthrmph- :

ok

Nimman :

Install it , Go to start > all programs > winodws install clean up , and check if you find office 2007 there.

JACUSTOMER-vbthrmph- :

it gives an error message

Nimman :

What gives you error message ?

JACUSTOMER-vbthrmph- :

nothing happens when i download this link

Nimman :

Before that click start > Control panel > Programs and Featuers > Check any ms office product there.

JACUSTOMER-vbthrmph- :

microsoft installer clean up setup poped up

Nimman :

Check Ms office Product there.

JACUSTOMER-vbthrmph- :

im trying to download again

JACUSTOMER-vbthrmph- :

its taking forever

JACUSTOMER-vbthrmph- :

oorah dual core

JACUSTOMER-vbthrmph- :

f**k dual core we need octo core

Nimman :

lol

Nimman :

Have you searched control panel > Programs and features for any ms office products ?

JACUSTOMER-vbthrmph- :

i did that 3 days ago

Nimman :

Is it Revo Professional you installed ?

JACUSTOMER-vbthrmph- :

yes

Nimman :

Then you may have to remove all the files manually.

JACUSTOMER-vbthrmph- :

how

JACUSTOMER-vbthrmph- :

where are the files

Nimman :

Go to above link , Scroll down until you see manual steps

Nimman :

Do the Steps as it says

Nimman :

Do the Steps for vista.

Nimman :

Let me know if you have any trouble

JACUSTOMER-vbthrmph- :

it still doesn't work

JACUSTOMER-vbthrmph- :

i should just download 32 bit and f**k 64

JACUSTOMER-vbthrmph- :

intel doesn't make enough money to make 64 woek

JACUSTOMER-vbthrmph- :

work

JACUSTOMER-vbthrmph- :

i did everything u told me to do

JACUSTOMER-vbthrmph- :

can i get a refund?

JACUSTOMER-vbthrmph- :

ill take 32 bit instaed

JACUSTOMER-vbthrmph- :

it's on intel's level

JACUSTOMER-vbthrmph- :

u know the past

JACUSTOMER-vbthrmph- :

I'M TIRED OF BULLSHIT TECHNOCALITIES

JACUSTOMER-vbthrmph- :

SOME BULLSHIT FILE IS f**kIN ME

JACUSTOMER-vbthrmph- :

I DON'T EVEN KNOW WHY IT MATTERS CAN'T THE PROGRAM BE LIKE f**k 32 BIT IT'S ALL ABOUT 64 NOW? I GUESS NOT, IT'S TO MUCH TO ASK OF A PROGRAM

JACUSTOMER-vbthrmph- :

INTEL IS GARBAGE I'M SORRY BUT I'M SO PISSED BECAUSE I HAVE PATIENCE BUT THIS IS STUPID!! GO AMD THE FUTURE OF COMPUTERS!!

JACUSTOMER-vbthrmph- :

I KNOW U WENT OFFLINE BECAUSE U CAN'T TAKE CRITICISM

JACUSTOMER-vbthrmph- :

INTEL SUX

JACUSTOMER-vbthrmph- :

IT'S ALL A SCAM ANYWAY

JACUSTOMER-vbthrmph- :

HOW CAN WE GET PEOPLE TO CALL OUR TECHNICIANS SO WE CAN MAKE MORE MONEY

JACUSTOMER-vbthrmph- :

LOOL

Nimman :

Have you done every steps in the Microsoft article i have given you ?

JACUSTOMER-vbthrmph- :

yes

JACUSTOMER-vbthrmph- :

i guess ill have to format my harddrive

Nimman :

What about windows install clean up tool ?

Nimman :

Have you tired that ?

JACUSTOMER-vbthrmph- :

yes

Nimman :

Can you see MS office inside that ?

JACUSTOMER-vbthrmph- :

no

Nimman :

I will open this question to other experts so that they can help you.

JACUSTOMER-vbthrmph- :

i got a new error

JACUSTOMER-vbthrmph- :

it says i need a windows operating system but i do windows 7

Nimman :

Right click on the setup file and check compatibility tab

Nimman :

Any error code ?

JACUSTOMER-vbthrmph- :

it wanted to start windows xp service pack 2 and then still didn't work

JACUSTOMER-vbthrmph- :

x86 or x64 system that's what it wants

Nimman :

Remove the compatibility , Right click on the setup file , Select Run as administrator

JACUSTOMER-vbthrmph- :

ok i did it

Nimman :

Same error ?

JACUSTOMER-vbthrmph- :

nothing happens

Nimman :

Not even able to install ?

JACUSTOMER-vbthrmph- :

no

Nimman :

Cant even see installation screen ?

JACUSTOMER-vbthrmph- :

no

JACUSTOMER-vbthrmph- :

nothing happens

JACUSTOMER-vbthrmph- :

i don't have a virus

JACUSTOMER-vbthrmph- :

i have scanned from norton

Nimman :

Restart the comptuer, Tap F8 button until you get boot selection menu. Select Safe mode with networking. Try to install the software in safemode.

JACUSTOMER-vbthrmph- :

ok

Nimman :

Let me know if it helps

JACUSTOMER-vbthrmph- :

ok i got the installation screen!

JACUSTOMER-vbthrmph- :

it must of been the cleanup and norton blocking me

JACUSTOMER-vbthrmph- :

but it says there was an error in setup and stopped

Nimman :

Disable norton and try to install .

JACUSTOMER-vbthrmph- :

it's letting me download 32 bit

JACUSTOMER-vbthrmph- :

norton isn't present in safe mode

JACUSTOMER-vbthrmph- :

i don't see it in the taskbar

Nimman :

do you get any error code during the installation ?

JACUSTOMER-vbthrmph- :

no code just says there was an error

Nimman :

CLICK HERE . Run this file , Then try to install again

JACUSTOMER-vbthrmph- :

it won't do it in safe mode

Nimman :

Restart in normal mode .

JACUSTOMER-vbthrmph- :

ok

Nimman :

When you restart in normal mode , Make sure to disable norton before you run this file

JACUSTOMER-vbthrmph- :

i ended up installing 32 bit no problems

JACUSTOMER-vbthrmph- :

i'm better off not trying to get the best with microsoft basically

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