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Hello, Thank you for contacting JA, I am Cris and will assist you with your question.
ok lets hear the answer
First, please go to add/remove programs in control and search the list to see if there is any program related to the search engine.
i dont have an add/remove tab
Click on start, then control panel. In control panel locate add/remove programs
i dont mean to sound like an idiot, there is not a program listed by that name. i tried one that said add hardware but it was not the right program
Please do the following go to www.ninite.com and select 3 programs Ccleaner, Malwarebytes and Revo uninstaller then click get installer. The site will download and install the program for you let me know when done.
open revo and see if you can find any program related to i-play?
no nothing found
ok open ccleaner and run cleaner to remove the junk/temp files from your system.
Then open malwarebytes and click scanner tab and check for updates. When done click scanner tab and run a quick scan.
will the malwarebytes let me remove the infected programs or will it make me purchase another program?
No malwarebytes is a free effective virus scan software.
Are you running the scan?
yes there is already 165 objects infected
is that terrible?
ok wow, it seems your homepage was altered by a virus once the scan is done. Removed the infected objects to get rid of the virus.
Please bookmark this page and so you can easily get back.
You will probably need to restart after you remove the infected objects.
will a remove button pop up, there is not one right now. that is why i asked if i had to purchase another program
When you reach the page click on login and use the email you created the JA account with click on "my questions" to get back here.
When the scan is complete the show infected objects box will appear click there. Then in the next window you will have the option to remove the infected objects.
You will probably be prompted for a restart.
You will not have to buy this program it's free!
it did not work i can not get it off!
i think it has finally worked, i have went in an rescanned and rebooted again. thanks
Glad I could assist, I have assisted you with your question accepting my answer and positive feedback would be greatly appreciated.