How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 34321
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

Using Win7, trying to edit autoexec.bat (we use a couple of

Customer Question

Using Win7, trying to edit autoexec.bat (we use a couple of dos programs) - althought I am the Administrator, update permission is denied.
Submitted: 5 years ago.
Category: Computer
Expert:  DRobertson replied 5 years ago.


Hi and thanks for writing us here at Please know that to resolve your question may take some back and forth questions and answers.

We are here to help and will do our best to resolve your issue; we are not here to just make money. Also note that we do NOT work for any company and in no way represent them on their products and/or services.



Good day.


I saw your posting and would like to try and help.


Right off hand, with this issue, I would recommend that you temporally disable the Anti-Virus. I have seen AV programs, because of this being a batch file, label an attempt to alter has a virus intrusion.


Once you disable your AV, then try to edit and save.


Now if this does not fix the issue, then do not hesitate to get back to me for more help.


Thank you and God bless.

Customer: replied 5 years ago.
Thanks but this is a new computer - just out of the box - as far as I know, it does not have an AV program??? Unless win 7 comes with one?
Expert:  DRobertson replied 5 years ago.

Good morning.


I understand. I do usually see even new systems come with some sort of preinstalled AV from the manufacture. Most use McAfee or Norton.


With that aside, I have found some that have been set to "read-only" status, so lets check and make sure that is not the case here.


If that is not a factor, then do this. Cut and paste the Autoexec.bat file to the desktop, then edit and save, and then cut and paste back to the root folder.


If that for some reason does not work, lets reboot to Safe Mode, and then run Sysedit from a Command Prompt. This will bring up Autoexec.bat and then edit and save.


If that did not work, then lets right click on Autoexec.bat and choose Properties. Now in that window, choose the tab, Security. Now chose Edit. Find your User Name and the box to Allow, "Full Control". Now "Apply" and "Ok" all the way back out and reboot. Now try the edit.


If none of these work then get back to me for mroe to be done with this issue.


Take care and have a blessed day.

Customer: replied 5 years ago.
New system for me! How/where do I determine read-only status?
Customer: replied 5 years ago.
Just tried changing the security tab (your last para) - still receive access denied message
Customer: replied 5 years ago.
Just tried the reboot to safe mode option - no such animal on win7! The only options were System Setup and Diagnostic!! Wonder why they think they have to change everything when they come out with an upgraded system???? I would think the would foloow the old adage "if it ain't broke, don't fix it!!!!
Customer: replied 5 years ago.
Relist: Incomplete answer.
this was 'closed' without resolution ---
Expert:  Viet - Computer Tech replied 5 years ago.

When you right-click on the file autoexec.bat, there is option to check/uncheck read-only status.

Can you right-click on the autoexec.bat file and click on Runas administrator? If that does not work, can you right-click on the Notepad program and click on Runas administrator. Then open the file autoexcec.bat from NOtepad program.


JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company