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Connect the ipod to the computer
Click Start -> Right click the "Computer" and select manage
Click Divice manager in the left side of the pop up.
You can see all the drivers in your computer listed in the right side of the pop up after selecting Device manager
Open the Universal serial bus controllers
what should I do next?
by double clicking it\
by double clicking it.
Are you able to see any yellow exclamations on any of the inner items
Under Universal serial bus controllers.
Okay, Right click the Universal serial bus controllers and select the option "Scan for hardware changes"
It opens a box that says scan for hardware changes, and then "properties", when
I right click on usb controllers
Yes select scan for hardware changes
okay, let me know if its making any chage
Open the DVD/CD drivers
It will be on top
Not sure what you mean.
DVD/CD Rom drivers in the device manger
done. don't see any response
Double click it and tell me whats inside.
TSST corp DVD +-RW TS-L633C
Again go back to the Universal serial bus
There in the list you can see
USB Mass storage device
How many are they?
1 or 2?
It said TSST corp DVD+-RW TS-L633C under it, which didn't appear
until I doubleclicked it.
You have to check in the Universal serial bus contrllers
just to be sure I understand, I double click on DVD/CD-ROM drives, and then look under Universal Serial Bus Controllers for a response?
No need to check DVD/CD-ROM drives
Please check Universal serial bus contrllers
How many items are there with "USB Mass storage device" name ?
I see nothing new. Just many repetitions of Intel....USB Universal Host controller, realtek usb 2.0 card reader, usb composite device twice, and many repetitions of usb root hub.
There is no mention of USB Mass storage device.
there is one more item, WSD Print Provider.
Okay, now above the USB Mass storage device (Leave this), there is another option PORTABLE DEVICES,
Double click it to open it.
Is there any sub item for that ?
No. Imaging devices, Mice and other pointing devices, and system devices. No other items containing the word devices.
under mice and other...is listed Dell Touchpad and HID-compliant mouse
Are you not able to see a portable devices in the device manager
Do you have ports in the drivers list ?
Not sure what you mean. Sorry.
That must be an item in the device manager
Like universal serial bus contrllers
Isn't it the device manager list that I've been looking at? There is no item such as Ports in that list.
What are the option do you have which starts with letter P ?
Okay, now click on Start -> Computer
Do you have any disk drives listed along with other drives
Apple iPod USB Driver orApple iPod USB Device.?
Yes. sorry. missed the significance of that one. will click on it.
Whats the option available there
Apple iPod USB Driver orApple iPod USB Device.? ? Anything like this ?
No, that's why I'm contacting you. After thoroughly checking my software and hardware, the Dell people told me my iPod was defective. I replaced it. Then they told me I needed a more powerful router. I replaced mine with a more powerful one. The computer still doesn't detect my device. They said the only way they could make sure the software was good was to wipe out all the data I'd accumulated.
A friend told me to get the Windows Service Pack 3 because my iPod is immediately detected on his computer with that service. But when I inquired about it online, I was given dire warnings by Microsoft about installing it when I have only one computer.
That's why I came to you. You're my last hope.
You said you connect with another computer, right
Was that a windows 7 computer ?
Or XP ?
Can't it be both? I have Windows XP, I'm pretty sure, with Windows 7 office word
So your operating system is XP, you had mentioned windows 7.
Is your iPod getting charged when you connect it ?
I'm confused about Windows 7. I'm sure I have it, but all that shows up at the Start click, is the works and word
WORD is a different software
Yes, the iPod gets charged from the computer and the green light goes on when I turn it on, which according to the literature, means it's charged.
Which service pack do you have ?
I don't think I have one. How can I find out?
Right click "My Computer"
Under windows edition
Windows 7 Home premium
Service pack ?
No, I have only one computer.
Under Windows edition
are you able to see Service pack 1
or service pack 2 or 3
the words service pack don't appear
I am sorry. I thought I told you that my friend told me to get sp 3 but when I went online to Microsoft to download it your company warned me against installing that service pack if I only have one computer. So I was afraid to download it.
Its not an issue
I want it if it will help my computer detect devices. I also have a Kindle and have to go to a wireless coffee shop to download books.
You can try using service pack 3
if not help ful we always have the option to uninstall irt
Ok. What do I do? Just go back to Google again and ask to download Windows SP3?
Knowing you could uninstall it makes me feel safer.
okay, install it, restart the computer and try ipod
If you need any further assistance, feel free to ask. If satisfied click ACCEPT to close the session.