Microsoft cannot tell you how to get around passwords. Please see their policy here: http://support.microsoft.com/default.aspx/kb/189126

If you have another administrator account on the system, you may be able to reset the parental controls using that account - though I'm not sure you can reset the parental control password (or if the other administrator account will be able to access parental controls without a separate password XXXXX one was created for that feature). You may just need to disable parental controls entirely if you want the problem you're having to go away (though that will disable all the other controls as well).

Here's a great tutorial on how to use Parental controls - but it doesn't address your specific question http://www.bleepingcomputer.com/tutorials/tutorial139.html.

Sorry we can't help more, but the rules about helping to get past passwords prevents me from providing and guidance or links to anything that might help.

Let me know if you need any further assistance.

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I am sorry, but parental controls would not mean a whole lot if there was just an easy way to reset the password XXXXX wipe it out. I am not sure what you were expecting.

I will mark your question as refund requested, our moderators handle the refund.