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my laptop screen is too dark to see, how do i lighten it u

 
B.Rath's Avatar
  • Answered by:B.Rath
  • Computer Support Specialist
  • Positive Feedback: 98.6 %
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Customer Question

my laptop screen is too dark to see, how do i lighten it up

Submitted: 881 days ago.
Category: Computer
Value: $38
Status: CLOSED
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Expert:  B.Rath replied 881 days ago.

Hi, and thanks for using JustAnswer.

What's the make and model of your system? Also, are you using Windows XP/Vista/7?

Regards

Customer replied 881 days ago.

inspiron 8500 windows xp

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Expert:  B.Rath replied 881 days ago.

Okay. Please press the Fn + Up Arrow keys together; does this increase the screen brightness?

Regards

Customer replied 881 days ago.

did not solve the problem

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Expert:  B.Rath replied 881 days ago.

Now, do this: click on the "Start" button and then "Control Panel". The Control Panel window opens. Do you see a "Intel(R) Graphics Technology" listing present?

Regards

Customer replied 881 days ago.

I cannot see anything on the screen

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Expert:  B.Rath replied 880 days and 23 hours ago.

So, nothing comes up on the screen? What exactly happens when you power it on?

Regards

Customer replied 880 days and 23 hours ago.

the computer comes on but you cannot see anything on the screen. it is running but the screen is dark

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Expert:  B.Rath replied 880 days and 23 hours ago.

I see, what's the make and model of your computer?

Regards

Customer replied 880 days and 23 hours ago.

inspiron 8500 model number pp02x

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Expert:  B.Rath replied 880 days and 23 hours ago.

Okay, does the screen come up as blank from the time you power on, or after booting up into Windows?

Regards

Customer replied 880 days and 23 hours ago.

the screen comes up as blank, but you can barely see the screen saver and the icons

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Expert:  B.Rath replied 880 days and 23 hours ago.

All right, this is likely to be an issue with the backlight/inverter board. Please try reseating the ribbon cable for the LCD, following the step-wise directions in the given link:
http://support.dell.com/support/edocs/systems/ins8500/en/8600cr/sm/display.htm#1001090

If this doesn't work, or if the steps are too complicated to follow up, you will have to send your system to a Dell Service Center to get it repaired, which should be covered under your warranty. In order to check the warranty status as well as other technical support info about your system, please use the following link:
http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&cs=19&l=en&s=dhs

Regards

Customer replied 880 days and 23 hours ago.

is the computer worth repairing, how much will that cost. I can not do it

Accepted Answer

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Expert:  B.Rath replied 880 days and 23 hours ago.

That will depend on the service needed for the laptop, usually replacing the LCD screen (assuming it's faulty, in your case) will take up a lot of money, usually close to the original price of the laptop itself. However, if your laptop is still under warranty, you should be able to get it replaced and/or have any other repair work done free of charge.

Regards

Expert TypeComputer Support Specialist
Category: Computer
Pos. Feedback: 98.6 %
Accepts: 8500
Answered: 12/12/2010

Experience: Certified Computer/Networking Support Specialist.

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