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Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 5477
Experience:  6 years of IT experience in both business and residential.
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MY MONITOR , MY MOUSE AND KEYBOARD ARE NOT WORKING, WHAT COULD

Resolved Question:

MY MONITOR , MY MOUSE AND KEYBOARD ARE NOT WORKING, WHAT COULD BE WRONG?
Submitted: 3 years ago.
Category: Computer
Expert:  Cris replied 3 years ago.

ITTechQ&A :

Hello, Thank you for contacting JA, I am Cris and will assist you with your question.

ITTechQ&A :

Hello

ITTechQ&A :

Are you chatting from another PC?

Customer :

my monitor,my keyboard,and my mouse have quit working what could be wrong?

ITTechQ&A :

Is this a desktop or laptop?

Customer :

desktop

ITTechQ&A :

Ok, does the PC turn on?

Customer :

yes

ITTechQ&A :

but you don't get any picture on the screen?

Customer :

correct,t says no avi signal,no dvi signal, then it says monitor going to sleep.

ITTechQ&A :

Ok got it. It looks like your video display card has gone bad and needs replacment.

ITTechQ&A :

Your monitor is perfectly fine, the reason you get that message is because it's not picking up video coming from the PC.

Customer :

it doesn't have a video card it's all built into the motherboard,same for the keyboard ,and same for the mouse

ITTechQ&A :

When a monitor does not pick up a signal from the source (PC) then it goes to sleep for energy saving.

ITTechQ&A :

You will need to purchase a video card and install into one of the open PCI slots this will bypass the built in video display.

Customer :

So more thanlikely the mmotherboard is defective?

ITTechQ&A :

Not necessarily, usually if the motherboard is bad the PC won't start. However your PC is starting except your not getting a video display. What you can do is go to a local staples, office depot or PC store and buy a video card to install. If the video card still does not give you a picture then is it the motherboard.

ITTechQ&A :

But I would first check the video by adding a video card.

Customer :

what about the keyboard,and the nt working ?They are also built into motherboard?

Customer :

I meant mouse

ITTechQ&A :

How do you know they are not working? You are not receiving video.

Customer :

Because the lights on the keyboard don'tt light up and the the mouse has a rd light on the bottom and it doesn't come on either.

ITTechQ&A :

Ok, then it is the motherboard on the PC that is defective.

ITTechQ&A :

How old is the PC?

Customer :

about one and half years.

ITTechQ&A :

Who is the manufacturer?

Customer :

hewlett packard model # XXXXX

ITTechQ&A :

The PC seems to be still fairly new. The warranty might be expired however, HP customer service is very good and may let this qualify under warranty status.

Customer :

what's the address of the facility I should send it to?

ITTechQ&A :

Let me pull up the HP tech support number they will need to pull up your system. They will also ask a few questions and then they will give you the shipping info please give me a min/

ITTechQ&A :

Here is the number(NNN) NNN-NNNN/p>

Customer :

How sure are you percentage wise?

ITTechQ&A :

That HP will replace the board?

Customer :

no that the motherboard is the cause?

ITTechQ&A :

about 95% sure, the board isn't sending a signal to your monitor, keyboard or mouse.

Cris, Support Specialist
Category: Computer
Satisfied Customers: 5477
Experience: 6 years of IT experience in both business and residential.
Cris and 7 other Computer Specialists are ready to help you

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