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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4774
Experience:  B.Sc. Computer Science with Honors
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Toshiba laptop cannot log on, user profile failed to load,

Customer Question

Toshiba laptop cannot log on, user profile failed to load, no back up
Submitted: 6 years ago.
Category: Computer
Expert:  Michelle replied 6 years ago.

Hi,

 

Please try the below steps in order to fix this issue.

 

Restart the system and boot through safe mode as administartor.

Once you reach the safe mode desktop, run a system restore.

the system restore should reverse any changes to the system that might have caused the issue to occour.

 

click start...in the search box type system restore

in the window that appears, restore computer to earlier date and time and click next
select a date may be a week or 2 back when system was running fine and click next
follow the onscreen steps

 

In case the system restore does not help, please boot through safe mode with networking and download and run the Microsoft Fix it Tool from the below link

 

Microsoft Fix it Tool

 

If any how you are unable to boot through safe mode itself, in that case you will be unable to perform the above 2 steps.

In that case please run a startup repair of windows 7 using the windows 7 disc.

Please click on the below link that has the steps listed for the repair process

 

Windows 7 Startup Repair

 

Please let me know in case issue persists or in case you face any difficulty

Customer: replied 6 years ago.
I already performed this task before the answer
Expert:  Michelle replied 6 years ago.
please run a startup repair of windows 7 using the windows 7 disc.

Please click on the below link that has the steps listed for the repair process

 

Windows 7 Startup Repair

 

In Case you have run a startup repiar as well and still the issue persists then i would suggest to go in for a complete reinstall of windows 7. please let me know the status.

 

Please let me know in case issue persists or in case you face any difficulty