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Joseph
Joseph, Computer Software Engineer
Category: Computer
Satisfied Customers: 1054
Experience:  Certification in SAP and more than 3 years of experience in Software engineering.
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Motion eye camera on SONY Vaio PCG-8W1M (as labelled - I think

Customer Question

Motion eye camera on SONY Vaio PCG-8W1M (as labelled - I think it is a VGN-AR21S) does not work - cannot find in device manager and Skype does not find it - drivers seem unavailable. I read SONY/Ricoh (camera manufacturer) will not support.
Submitted: 3 years ago.
Category: Computer
Expert:  Joseph replied 3 years ago.

Joseph :

Hello

Joseph :

We will try to help you

Joseph :

Go to device manger -> Double click the Imaging devices

Joseph :

Are you able to see any entry or any driver under that ?

Customer :

Imaging device does not exist in device manager tree

Joseph :

In the device manager, right click the top most node and select the option Scan for hardware changes

Customer :

Done - no change

Joseph :

Give me some time

Joseph :

I will search for the drivers

Customer :

OK

Customer :

Anybody there?

Customer :

Please give some idea of how far you will stretch the term "asap" - I can't watch this screen all night.

Joseph :

I searched a lot and didn't find any drivers for webcam.

http://support.vaio.sony.eu/computing/vaio/downloads/updates/index.aspx?l=en_GB&m=VGN-AR21S&os=7

This is the only link available for the drivers.


Joseph :

Make sure your model number you gave is the correct one (VGN-AR21S)

Customer :

Joseph,

Joseph :

Hello

Customer :

The machine was purchased in the UAE from a reputable store and is labelled PCG-8W1M. This code is not recognised by the Sony website. The Driver Whiz software, which I have purchased in order to resolve this problem, determines the machine to be "VGN-AR VGN AR21S. As stated, I am already aware that neither SONY nor Ricoh produce a drivers to support the Motion eye camera. SONY say they do not support Vista on this machine. I have signed up to the Just Answer website looking for a work-around to the problem. I can, myself, check the SONY driver website - and have done already. Do you have any further suggestions other than buying a clip-on camera?

Joseph :

I am running out of idea

Joseph :

I will opt out.

Customer :

OK. This has obviously been of little help to me. Please advise how to cancel the deposit.

Joseph :

I will assign another expert.

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