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An unknown error has occurred. This error message appears

 
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  • Answered by:Sudipto
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Customer Question

An unknown error has occurred.
This error message appears when I try to send e-mails
Can you please advise


Subject 'Re: Fwd: I got free money this time around'
Server Error: 554
Server Response: 554 Transaction failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information
Server: 'smtp.mail.yahoo.co.uk'
Windows Live Mail Error ID: 0x800CCC6F
Protocol: SMTP
Port: 587
Secure(SSL): No

 



Already Tried:
Tried to find a fix for this error message: Ox800CCC6F

Submitted: 888 days and 20 hours ago.
Category: Computer
Value: £28
Status: CLOSED
Picture
Expert:  Sudipto replied 888 days and 20 hours ago.

Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Your yahoo id is blocked as Yahoo thinks that your email address have been used for spam emails.This can happen if you use your id for mass mailing like mailing hundreds of mails at a time or your email address have been compromised and the hacker is using your id to send mails.You can resolve this problem.Just open the link below and submit the details as required after that Yahoo will help you to unblock the email address.

http://help.yahoo.com/l/us/yahoo/mail/postmaster/abuse_smtp.html

Customer replied 888 days and 19 hours ago.

It cannot be blocked as I can use it from another computer

 

It is a Live Mail error message Error ID Ox800CCC6F and it will not allow me to send anything from my outbox on live mail.

 

So I need the fix for this !

 

I can go to yahoo mail and everything is fine

Picture
Expert:  Sudipto replied 888 days and 19 hours ago.

Do you face this problem with all the messages or some particular ones?

Customer replied 888 days and 19 hours ago.

I cannot send any messages on Live Mail, so yes it applies to all messages

Picture
Expert:  Sudipto replied 888 days and 19 hours ago.

Do you have tried system restore?

Customer replied 888 days and 18 hours ago.

Yes and it did not help

Picture
Expert:  Sudipto replied 888 days and 18 hours ago.

Ok,then it seems to be a malware issue.Please open the link below and download Malwarebytes a free tool.After downloading install and update it and then run a quick scan.remove all the infected files,restart the PC and check the issue.


http://tinyurl.com/2apbdpt

Customer replied 888 days and 18 hours ago.

Downloaded and ran the scan, no infections detected

Customer replied 887 days and 15 hours ago.

Answer incomplete, problem still present

 
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