Hello my name is John
Welcome to Just answer
which Norton product is this?
Norton Internet Security from Symantec.
make sure antivirus is up to date also check subscription status
if the above mentioned are ok then i need the following information
Which operating system?
Is this a 64 bit or 32 bit Operating system ? to check the Operating system please do the following and let me know
Click Start, then click on Run or Start Search.Type msinfo32.exe and then press Enter key then look for Os name and system type
Also i need to know the exact error message to know that double click on the Norton internet security icon on the system tray(system tray is located on be bottom right corner which has time & date displayed on it) and look for error messages in Norton internet security window
Microsoft windows XP home edition
When I double click on the Norton internet security icon I
did you open Norton internet security
can you see the same red X mark
did you open Norton internet security?
can you see the same red X mark in it
I found the problem and fixed it. I do not chose to pay.
My Discover acct has been charged $38.When will this be refunded?
i will request for a refund