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John
John, Computer Support Specialist
Category: Computer
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Experience:  MCP, RHCE
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the norton symbol keeps showing a red x. what does this m

Customer Question

the norton symbol keeps showing a red x.
what does this mean?
Submitted: 6 years ago.
Category: Computer
Expert:  John replied 6 years ago.

cyball83 :

Hello my name is John


Welcome to Just answer

cyball83 :

which Norton product is this?

JACUSTOMER-sl08f6pw- :

Norton Internet Security from Symantec.

cyball83 :

make sure antivirus is up to date also check subscription status

cyball83 :

if the above mentioned are ok then i need the following information

cyball83 :

Which operating system?

cyball83 :

Is this a 64 bit or 32 bit Operating system ? to check the Operating system please do the following and let me know


Click Start, then click on Run or Start Search.Type msinfo32.exe and then press Enter key then look for Os name and system type


 

cyball83 :

Also i need to know the exact error message to know that double click on the Norton internet security icon on the system tray(system tray is located on be bottom right corner which has time & date displayed on it) and look for error messages in Norton internet security window

JACUSTOMER-sl08f6pw- :

Microsoft windows XP home edition

JACUSTOMER-sl08f6pw- :

When I double click on the Norton internet security icon I

cyball83 :

did you open Norton internet security

cyball83 :

can you see the same red X mark

cyball83 :

in it

cyball83 :

did you open Norton internet security?





can you see the same red X mark in it







JACUSTOMER-sl08f6pw- :

I found the problem and fixed it. I do not chose to pay.

cyball83 :

ok

JACUSTOMER-sl08f6pw- :

My Discover acct has been charged $38.When will this be refunded?

cyball83 :

i will request for a refund