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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 10045
Experience:  Worked With The US Army as A Network Switching Systems Operator/Controller
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I cant get into my hotmail on my home computer but I can at

Resolved Question:

I can't get into my hotmail on my home computer but I can at work through msn.com. Home computer says that either my email address is wrong or my password. This has been going on for a few weeks now. My husband is ok with his but when I went to the computer one day it came up with my daughters email & she doesn't even live here & hadn't been on the computer for quite some time
Submitted: 3 years ago.
Category: Computer
Expert:  Dustin replied 3 years ago.
Welcome to JustAnswer.com

My name isXXXXX am one of the experts who will assist you today!

What internet browser are you using to access hotmail.. ?

Do you use internet explorer to get to your hotmail login page?
Customer: replied 3 years ago.
yes I use internet explorer on my computer at work to access my personal account
Expert:  Dustin replied 3 years ago.
Ok,, you use It at work..

What about at home.. Do you use internet explorer to access your account at home as well?

Or, do you use a program like outlook , outlook express, windows mail, or windows live mail.. ?
Customer: replied 3 years ago.
I've tried that & I get the same response of either my address is wrong or my password. Now I wondering if I've forgotten my password XXXXX if there's something going on.
Expert:  Dustin replied 3 years ago.
Ok... I get that your having an issue..

But I still need you to clarify for me..

at home.. Do you use internet explorer to access your account at home as well?

Or, do you use a program like outlook , outlook express, windows mail, or windows live mail..

Customer: replied 3 years ago.
I use Windows Live Messenger at home. Your dealing with someone who is not very computer savvy
Expert:  Dustin replied 3 years ago.
Thats ok..

Allright.. The windows live messenger is probably the issue..

lets test that theory..

Open internet explorer.. Then, using internet explorer.. Go to www.live.com

Attempt to sign into your hotmail account.. Can you?
Customer: replied 3 years ago.
OK
Expert:  Dustin replied 3 years ago.
Let me know what happens when you get the chance!
Customer: replied 3 years ago.
it says that either email address or password XXXXX XXXXX It's been a while since I've had to put my password XXXXX as I had "remember password"
Expert:  Dustin replied 3 years ago.
Ok..

Lets try to reset the password..

Go to the link below..

https://account.live.com/ResetPassword.aspx

Try to reset the password XXXXX the methods it lists as available for you..



Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 10045
Experience: Worked With The US Army as A Network Switching Systems Operator/Controller
Dustin and 9 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

It worked! Thanks so much. When I tried going in before to change or reset password XXXXX seemed to get a bit of a run around & I got frustrated.

Thanks again

Expert:  Dustin replied 3 years ago.
Excellent... Do you want to try and fix the windows live mail now too?

Or are you happy with just signing into hotmail through internet explorer?

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