Hello, and welcome to JustAnswer! I will make every effort to assist you. If you have any questions after reading my posts feel free to ask me!
In order to help, I need to know what operating system you have, what type of password XXXXX put on, etc.
The more information you can give me, the easier it will be for me to assist you.
Let me know.
In the mean time I will switch this to a Q&A format question so you can come back to it at any time. I will also be notified when you make a posting.