If you are using a USB cable, and not Bluetooth to connect to your computer:
This is a very common problem and, unfortunately, even Cingular is unaware of the simple fix. Its barely documented anywhere, so most people wind up thinking its a problem with their phones, or their drivers, or even their USB cables. Most cases, its just your computers inability to correctly assign a drive letter to the phone the first time you hook it up.
Go through this checklist:
1. Before you connect your phone to the computer, make sure your phone is set to Mass Storage. On the phone, go to Settings -> 7. Connection -> 2. USB Connection Mode and make sure you have "Mass Storage" checked
2. Connect the phone to the computer via USB cable.
3. If your computer says it found new hardware and opens the hardware wizard to find a driver, close the wizard by hitting the Cancel button.
4. You should see the "Safely Remove Hardware" icon show up in your system tray, next to the clock (the little icon with the green arrow). If you see that, then your phone has been recognized.
5. Open your windows explorer and select View -> Refresh. Your drive listing should update with the "Removable Disk" in your local drive list. IF NOT....
6. Open your Control Panel -> Administrative Tools -> Computer Management -> Disk Management. Look in the lower section for "Removable Disk" which matches the size of the phone's memory stick. Right-click on the icon and Select "Change Drive Letter and Paths". Click the "Change" button and assign a drive letter that is not in use (remember to look at your windows explorer and choose a drive letter thats not already there).
This should clear up the problem and should insure the phone gets assigned the correct drive letter the next time you connect to it.
Hope this will help you.
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