How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11640
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
12615041
Type Your Computer Question Here...
Bryan is online now
A new question is answered every 9 seconds

File agentctl.dll is missing from windows 7, but i need it

This answer was rated:

File agentctl.dll is missing from windows 7, but i need it to run software on my lapto. Is there a file that I can download to allow me to run the software that won't harm my computer.
Hi, and thanks for using JustAnswer.

Which software are you trying to install/run, for which you need this file?

Regards
Customer: replied 6 years ago.
I need file Agentctl.dll, but it is not longer on windows 7. I am trying to run Polar Trifit 620 softwarefrom the Polar HealthFirst Corporation. I need this dll file to run the software.
I see. That refers to Microsoft Agent, which is not included in Windows 7. However, you can download Microsoft Agent as a hotfix for your Windows 7 computer.

In order to do that, please download the following hotfix:
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=969168&kbln=en-us


Click 'I accept', then select your platform (x64 or x86), fill in your email address info, and click 'Request hotfix'. The link to download the hotfix will be sent to your email address accordingly; download and install it first, and let me know if this is what you needed.

Regards
Customer: replied 6 years ago.
When I click on the link I get a message "the page cannot be found
Hmm, it opens up fine at my end. Now, please click on the following link:
http://support.microsoft.com/kb/969168

Click on the 'View and request hotfix downloads' link at the top, and let me know how you get on.

Regards
Customer: replied 6 years ago.
I have tried twice to download the hotfix file, but cannot. I have McAffee firewall on could it block the download? If so should I delete it the try again.
Hmm, do you get any error/message when trying to download the hotfix?

Regards
Customer: replied 6 years ago.
Yes, "the page cannot be found" is the message. What should I do?
Okay, could you provide me with the link where you are trying to download the hotfix from?

Regards
Customer: replied 6 years ago.
Customer: replied 6 years ago.

DANGEROUS URL REMOVED

 

that is the link. I tried twice

Hmm, the link was removed due to the site's policies.

Now, please click on the following direct link:
http://tinyurl.com/28zfoz8

Run and install MS Agent using the link, and let me know how you get on thereafter.

Regards
Customer: replied 6 years ago.
Now I'm getting a message that Microsoft agent 2 is not compatible with windows 7. Now what do I do?
Hmm. Now, could you request the hotfix one more time using the support article, and let me know how it goes?

Regards
Customer: replied 6 years ago.
Okay
Customer: replied 6 years ago.
The page still canot be found
Okay. Please click on the following link:
http://tinyurl.com/

Copy and paste the download link you were provided, in the blank field, and click 'Make TinyURL'. Now, copy and paste the Tinyurl link created for your link here, so that I can check it.

Regards
Customer: replied 6 years ago.
The tinyurl was created
Okay, and what's the tinyurl link?

Regards
Customer: replied 6 years ago.

The tinyurl was created

 

http://tinyurl.com/2dgazro

 

Sorry for the error

Okay, I was able to download the file using the link, and have uploaded it to a file sharing website, as follows:
http://www.mediafire.com/?hy28q8agu67othc

Click on the blue 'Click here to start download' link, then run and install the MS Agent this way.

Let me know how you get on.

Regards
Customer: replied 6 years ago.
It still didn't download the file. I will try again.
Did you use the Mediafire link to download the file?

Regards
Customer: replied 6 years ago.
yes, I click on the link and was directed to the site. I then clicked on start download and ran the file that displayed.
Okay, and did you face any issue during downloading/installing the file?

Regards
Customer: replied 6 years ago.

I received a message that the file was unzipped, that's all.

 

 

Okay, now, go to Start > Computer > Local Disk (C:); do you see a 'VS_EXPBSLN_x64_enu' file (computer with a disk icon) present?

Regards
Customer: replied 6 years ago.

 

no

Did you make a note of the location the contents of the file were extracted to? If so, could you retry running the file, and check it?

Regards
Customer: replied 6 years ago.
okay, I will retry.
Okay, let me know.

Regards
Customer: replied 6 years ago.
After clicking ok, I received a message askink if i wnated to run/save file. I clickedrun. File 395040_intl_x64_zipexe from location 205.196.122.24 to tempoary file. I clicked run again. Message appeared Welcome to hotfit self-extractor. Program will unzip files to system. I clicked continue & was asked select folder to unzip files to, I selected C:/ It was the only file displayed. I was asked for password. I clicked skip since I didn't have one. File was unzipped.
All right. Go to Start > Computer. Do you see a C: drive listing?

Regards
Customer: replied 6 years ago.
In see C:/ list of files; book, Intel, PerLogs, Program Files, Program files (x86), users, Windows and text file RHD Set-up
Okay. Extract the downloaded file once again, and when prompted for a password, copy and paste this:
k80yEURiQ
Let me know if the setup file gets extracted to C: now.

Regards
Alternatively, I have extracted and uploaded the direct setup file for Windows Agent, as follows:
http://www.mediafire.com/?0vg8gv1345ry87m

Just download and install this setup file, following the on-screen instructions.

Keep me posted.

Regards
Bryan and 3 other Computer Specialists are ready to help you
Customer: replied 6 years ago.
the hotfix file is located in C:/Users/Angela/AppData/Virtualstore as a text document. How can I install it?
Did you get my last reply, as follows:

Alternatively, I have extracted and uploaded the direct setup file for Windows Agent, as follows:
http://www.mediafire.com/?0vg8gv1345ry87m

Just download and install this setup file, following the on-screen instructions.

Keep me posted.

Regards
Customer: replied 6 years ago.
It worked! Thanks
Great! Thanks for using JustAnswer.

Regards