My sony vaio PCG 7R2M wont get past the vaio startup screen, then it goes black with the underscool in the top left corner, how can i fix it?
Computer OS: Windows XP
all a can, its wont let me go to the setup to put it in safe mode
Hello, Thank you for contacting JA, I am Cris and will assist you with your question.
When the PC starts do you see the viao logo? After that does it go black?
then wont go further than that
Do you have recovery disc for the PC?
no, that went missing a while ago, is it possible to purchase one from somewhere?
or another way?
Let me check give me a min.
Yes, you can purchase a set of recovery disc from the following site. You will need to put in your model number and go from there:
This is also the number for parts and accesory sales 1-800-488-SONY (7669)
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This is also the number for parts and accessory sales 1-800-488-SONY (7669)
The recovery disc will solve one of the issues, the other problem seems as though your hard drive has failed. That's why you can't get past the Sony Viao startup logo. Your drive will need replacement as well.