Hello I am one of the experts here on Just Answer.comCan you please tell me what type of email program you are using to view your emails?If it is outlook can you please tell me what version of outlook you are using?
It's Microsoft Outlook 2002
OK thank you for the response
one other question have you recently uninstalled any internet browsers such as google chrome
was it specifically google chrome?
Yes it was. My husband has been using my computer. I did not specifically install Chrome but it appeared. So I deleted it.
Ok the reason you get this error message is for some reason when Google chrome is uninstalled it doesn't reset your registry settings to use your other browser so in essence the computer doesn't know what to use to open your link.The short answer is if you reinstall google chrome all will be fixed you can then switched your default browser to Internet explorer or something else if you prefer it How if you would like to go deeper we can go into the computer registry and fix the issues that Chrome has caused with out reinstalling its really up to you Please let me know which you would like to try
I rather not use Chrome because I don't want to be locked into Google & I don't know how to anyhow. But if it's easier to do that, it's ok with me.
Well you wouldnt have to use it but just reinstalling it fixes all the registry keys we would have to manually edit
OK, how to I re-install it.
Then you can simply make the browse you want to use be it Internet explorer or firefox your default browser and never have to actually use it
sure one second
If you go to that link it will give you a button that says click here to download google chrome on the right hand side
click on the blue button
when prompted save the file to your desktop
then once its finished downloading double click the file to install it
after you install it I can walk you through making your other browser your default
hows the install coming along
I think it's finished
oh perfect so you now have google chrome installed on your computer, now try opening a link in your email again
OK I'll be right back
clicking the link opens "My Documents" and wait for an answer ??
I think I didn't do the double click step. Do I need to start over?
Which double click step?
You didnt double click on the install file to install google chrome?
Yes, I think I missed that step
oh ok well please double click on the install file so the program installs
please let me know if you have any questions
Has the program now successfully installed?
Everything seems fine now. Thank you very much, I'm glad you know what you're talking about