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Omer
Omer, Information Systems Manager
Category: Computer
Satisfied Customers: 309
Experience:  MCSE Certified , Degree in CMIS Computer information Systems, 7 years of work in the IT Field
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I am trying to load my i tune library from my Ipod(classic)

Resolved Question:

I am trying to load my i tune library from my Ipod(classic) to my new computer and do not have access to the computer that itunes was originally used to download itunes.
Submitted: 3 years ago.
Category: Computer
Expert:  Omer replied 3 years ago.

Omer Mushahwar :

Hi I am one of the experts here on Just Answer.com
If i understand the situation correctly you are looking to copy the music files from your ipod into your itunes library is that correct?

Customer:

That is correct ,however i have a new computer not the computer that was originally used to download itunes

Omer Mushahwar :

Ok not a problem

Omer Mushahwar :

Ok now is your ipod plugged into your computer right now?

Customer:

Yes

Omer Mushahwar :

And you are using windows 7 correct?

Omer Mushahwar :

If you click start/windows icon and the click on my computer

Omer Mushahwar :

do you see your ipod listed with the drives on your computer

Customer:

I( believe that is correct what is the best way to id that

Omer Mushahwar :

To find out your operating system right click on the computer icon either on your desktop or if you click start it should be there and select properties

Customer:

I clicked properties but do not see anything that tells me it is W/7

Omer Mushahwar :

what do you get on the screen? should be something like htis

Full Size Image

Customer:

That is correct

Omer Mushahwar :

the top of the screen it says Windows Edition what does yours say

Customer:

Windows live

Omer Mushahwar :

ok lets get to this another way

Omer Mushahwar :

Click on start/windows icon

Customer:

Great

Omer Mushahwar :

click on control panel

Omer Mushahwar :

then click on system

Omer Mushahwar :

let me know when you get there

Customer:

I am there

Omer Mushahwar :

Ok what does it say under windows edition

Customer:

Back up or restore files

Omer Mushahwar :

It should tell you your operating sytem under windows edition when you click on system did it look like the picture I posted before?

Customer:

Yes it is windows 7

Omer Mushahwar :

Perfect thanks for that

Omer Mushahwar :

Ok so please click start/windows icon click on Computer

Omer Mushahwar :

so you should see a list of your hard drive cd drive and your ipod if its connected to your computer

Omer Mushahwar :

Do you see your ipod in this list

Customer:

Owners ipo

Omer Mushahwar :

please double click on the ipod to open it

Omer Mushahwar :

Do you see any folders inside

Customer:

Yes

Omer Mushahwar :

Can you please tell me the names of the folders you see

Customer:

Calendars Contacts itunes and notes

Omer Mushahwar :

Ok the first thing we need to do is to show hidden folders in that window click on organize in your menu bar then click folders and search options

Omer Mushahwar :

Click on the view tab

Omer Mushahwar :

then in the view tab select show hidden folders and files

Omer Mushahwar :

and hit apply it should look like this

Full Size Image

Omer Mushahwar :

now once you do this you should notice another folder appear thats named Ipod Controls

Omer Mushahwar :

let me know when you get that far

Customer:

I clicked on show hidden files and OK

Customer:

I do not see a folder that says ipod

Omer Mushahwar :

So no new folders apearred when you applied the show hidden files that is strange

Customer:

Correct

Omer Mushahwar :

Hmm because the folder containing the music is all kept in a hidden folder

Omer Mushahwar :

Ok if we cannot make windows 7 show you the folder we will have to use a program

Omer Mushahwar :

Please download this program http://www.digidna.net/products/diskaid/download

Omer Mushahwar :

Diskaid is a program that will let you copy all your music folders from your ipod to your computer

Omer Mushahwar :

the trial will let you copy as many files as need be so its a great tool for this

Omer Mushahwar :

Please let me know when you have downloaded and installed diskaid

Customer:

All done

Omer Mushahwar :

Ok now do you have disk aid open

Customer:

Yes

Omer Mushahwar :

Ok do you see your ipod in diskaid

Omer Mushahwar :

You may simply see all the folders inside the ipod

Customer:

It is saying to plug in touch Pad or iphone

Omer Mushahwar :

is your ipod connected

Customer:

My ipod is current connected

Omer Mushahwar :

it should work with ipod classic as well

Omer Mushahwar :

however if it is not we can try another program

Omer Mushahwar :

please uninstall disaid

Omer Mushahwar :

diskaid

Omer Mushahwar :

Do you happen to know how many songs are on your ipod

Customer:

Ok i Quit Diskaid

Omer Mushahwar :

Ok

Customer:

I have 7 days worth of music maybe 4000

Omer Mushahwar :

Do you still have the folder open with the ipod folders?

Customer:

Yes

Omer Mushahwar :

please try this
Go to organize folder options
Click on the view tab again make sure the show hidden folders is selected
this time click apply to all folders on the top

Customer:

Apply button does not let me click as it is not highlighted

Omer Mushahwar :

Ok now close the ipod folder

Omer Mushahwar :

and then click on my computer and open it again

Omer Mushahwar :

tell me know if you have any new folders there

Customer:

When i clicked on the itunes folder all of my music showed on the screen

Omer Mushahwar :

Ok the itunes folder under your ipod?

Customer:

Yes

Omer Mushahwar :

is it the actual music files?

Customer:

Yes

Omer Mushahwar :

Ok that is what we are looking for sorry on most of the ipods you have to go into an Ipod controls folder to get to the music files

Omer Mushahwar :

Make a folder on your desktop and you will want to copy all the music files into this folder

Omer Mushahwar :

Once you have all your files copied their you will open itunes

Customer:

Ok

Omer Mushahwar :

in itunes you will say to add a folder and it will reimport all the music files

Customer:

Ok

Customer:

Great

Omer Mushahwar :

Please let me know once you have completed this and if you have any questions

Customer:

Thanks i will take it from here

Omer Mushahwar :

Ok sounds good

Customer:

Much appreciated

Omer Mushahwar :

Glad I could help





Omer, Information Systems Manager
Category: Computer
Satisfied Customers: 309
Experience: MCSE Certified , Degree in CMIS Computer information Systems, 7 years of work in the IT Field
Omer and 2 other Computer Specialists are ready to help you

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