Please remember to scroll down and click the green ACCEPT button only if we solve the issue
, for me to be paid :-) (even if you have a subscription or trial plan with us, and even if you see the holding charge in your credit/debit account I need you to click Accept for the money to be released to me)
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.
Please follow the directions below:
1- Unplug the MagicJack
2- Restart your computer, BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you)
3- When the computer starts wait 5 minutes and then plug in the MagicJack
4- Plug your magicJack in and wait for 60 seconds.
5- Please CLICK HERE
and download this program to your desktop.
6- After the program has been downloaded, double click "upgrade.exe" and follow the prompts.
7- After completing the update, unplug your magicJack, wait 15 seconds, and plug it back in and try to call
8- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.
9- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)
Computer Science Engineer*** 4 IMPORTANT THINGS *** (please read them)
1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)
2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.
3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.
4- Any bonus will be greatly appreciated