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Mike6708
Mike6708, Computer Support Specialist
Category: Computer
Satisfied Customers: 735
Experience:  A+ certified trained in networking and windows XP Vista and 7 knowledgable in visual basic
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Google is not working on my computer

Customer Question

Google is not working on my computer
Submitted: 6 years ago.
Category: Computer
Expert:  Mike6708 replied 6 years ago.

Mike6708 :

Hi my name is XXXXX XXXXX ill be assisting you today

Mike6708 :

By not working what exactly do you mean?

Customer:

It gives me an error loading message as well as gmail. I can't access anything related to google

Mike6708 :

try this go to www.malwarebytes.org and download the free version and then

Mike6708 :

restart the computer and repeatedly tap F8 until you get the option to go into safemode then

Mike6708 :

run malwarebytes there and remove anything found and restart

Mike6708 :

the pc and go to windows as you normally do

Customer:

I'll try it.

Mike6708 :

ill have this chat emailed to you so you can come back here

Mike6708, Computer Support Specialist
Category: Computer
Satisfied Customers: 735
Experience: A+ certified trained in networking and windows XP Vista and 7 knowledgable in visual basic
Mike6708 and 2 other Computer Specialists are ready to help you
Customer: replied 6 years ago.
Did as you asked...ran malwarebytes in safemode, scanned all files, re-booted and still having the problem.
Expert:  Mike6708 replied 6 years ago.

are you using internet explorer?

 

Customer: replied 6 years ago.

Yes

 

Expert:  Mike6708 replied 6 years ago.
ok try this go to ccleaner.com and download ccleaner run that and let me know if it changes anything
Customer: replied 6 years ago.
I tried to do this, and it still does not load. I got the message Oops, internet explorer could not load google.
Expert:  Viet - Computer Tech replied 6 years ago.
Hi,

Please try the following:

Internet Explorer 7
  1. Open Internet Explorer 7.
  2. Click Tools, and then click Delete Browsing History.
  3. In Delete Browsing History, click Delete All.
  4. Click to select the Also delete files and settings stored by add-ons check box, and then click OK.
Internet Explorer 8
  1. Open Internet Explorer 8.
  2. Click Safety, and then click Delete Browsing History.
  3. In Delete Browsing History area, click Delete.

  1. Open Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. Click the Security tab.
  4. Click Reset all zones to default level, and then click OK.

  1. Open Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer Settings, click Reset.

Please also click here to try some more methods to optimize Internet Explorer. Then try google or gmail again.

If it works or not, I suggest to click here to download and install Firefox browser. Then open Firefox and go to google.com and gmail.com in Firefox and see if it works. Firefox is faster and more reliable than Internet Explorer. You can use Firefox to go to any website.

Please click on Accept if my answer has helped you.

Thanks,
-Viet
Customer: replied 6 years ago.
Tried all these things...nothing works...Google still not loading. Tried installing firefox, the same thing happens.
Expert:  Viet - Computer Tech replied 6 years ago.
Sorry that did not work. Let me open your question to other computer experts. Thanks.
Customer: replied 6 years ago.
No one ever got back to me on my issue. I hope I was not charged.