Hi my name is XXXXX XXXXX ill be assisting you today
By not working what exactly do you mean?
It gives me an error loading message as well as gmail. I can't access anything related to google
try this go to www.malwarebytes.org and download the free version and then
restart the computer and repeatedly tap F8 until you get the option to go into safemode then
run malwarebytes there and remove anything found and restart
the pc and go to windows as you normally do
I'll try it.
ill have this chat emailed to you so you can come back here
are you using internet explorer?