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Dragonfly
Dragonfly, Computer Support Specialist
Category: Computer
Satisfied Customers: 315
Experience:  CCNA with years of experience in pc and network TS. Write programs in different languages
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dell photo 928 printer 1105 erro

Resolved Question:

dell photo 928 printer 1105 erro
Submitted: 6 years ago.
Category: Computer
Expert:  Dragonfly replied 6 years ago.

Hi,

 

Have you replaced a cartridge in your printer?

Customer: replied 6 years ago.
yes
Expert:  Dragonfly replied 6 years ago.

Is it new or a refilled one ? It looks like the cartridge did not fit properly. Please take out the cartridge and clean it and the cartridge holder in the printer with a dry cloth and re seat the cartridge

Customer: replied 6 years ago.
new cartridge
Expert:  Dragonfly replied 6 years ago.
did you clean and reinsert the cartridge?
Customer: replied 6 years ago.

reinserted cartridge and cleaned,error 1105 auto alignment failed

Expert:  Dragonfly replied 6 years ago.

Take both the cartridges out and turn off the printer wait for 30 secs restart the printer and reinsert the cartridges. Turn off gain wait for 30 secs and finally turn on the printer again check if the problem continues. If it does then ask for a replacement cartridge. (please make sure that tape cartridge has been taken off completely). you could also try the steps given on this dell doc.

http://support.ap.dell.com/support/topics/topic.aspx/ap/shared/support/dsn/en/tree?c=my&cs=mydhs1&journalid=5713DD418CE43CDAE040AE0AB5E113BB&l=en&s=dhs&treeid=3359AEDAFA4BD147E040A68F5B282294

 

select the right error code that you are getting and click next

Customer: replied 6 years ago.
problem not solved display still showing same error
Expert:  Dragonfly replied 6 years ago.
then ask for a replacement cartridge. Either its faulty or an incorrect one for your printer. unless the printer has gone bad (which is doubtful).
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