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The windows installer box keeps flashing on my screen

Customer Question

The windows installer box keeps flashing on my screen
Submitted: 4 years ago.
Category: Computer
Expert:  John replied 4 years ago.

cyball83 :

Hello my name is John


Welcome to Just answer

cyball83 :

which operating system are you using is it windows Xp,Windows 7 ?

Customer:

Windows xp

cyball83 :

ok

cyball83 :

how often do you get this message?is it when you try to install something

Customer:

It constantly flashes evry few milleseconds

cyball83 :

ok

cyball83 :

when did this started showing up?

Customer:

two or three days ago

cyball83 :

ok

cyball83 :

please click on the link http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en and click on WindowsXP-KB942288-v3-x86.exe Download

cyball83 :

download it and install the file if you have any doubts don't hesitate to ask

cyball83 :

let me know

Customer:

I hve a box which says KB94288 v3 setup error it said setu canceled and asked 'OK' Isaid yes

cyball83 :

ok

Customer:

do i just wait

cyball83 :

yes please let me check

cyball83 :

download the file and run it

Customer:

I have a message syaing windows installer clean up has been suiccessfuly installed and I clicked finish

cyball83 :

can u see any new icon on the desktop

cyball83 :

also please check on the programs

Customer:

no

cyball83 :

click on start>>programs look for windows clean up utility

Customer:

I have something called install widows cleanup

cyball83 :

before that have tried to install any new programs in this system

cyball83 :

recently

Customer:

about 6 days ago i installed dragon naturally speaking 11

cyball83 :

is it working properly

Customer:

yes

cyball83 :

ok please open my computer>>c drive>>program files>>>Windows Installer Clean Up

Customer:

done

cyball83 :

open msicuu.exe

Customer:

done

cyball83 :

look for windows installer in it

Customer:

i have something called 'windows installer cleanup [3.00.00.0000]'

cyball83 :

not that

cyball83 :

close it then

cyball83 :

now press window key + R that will open run type rstrui.exe in it and press enter

cyball83 :

window key is the key between ctrl and alt

Customer:

windows cannot find it

Customer:

I copied your typing 'rstrui.exe' to ensure there was no error

cyball83 :

ok then click on start>>programs>>accessories>>click on command prompt

Customer:

done

cyball83 :

now type rstrui.exe in that and press enter

cyball83 :

that will open system restore window

cyball83 :

did you get it

Customer:

It syas rstrui.exe is not recognised as an internal or external command

cyball83 :

one moment please let check

cyball83 :

ok click on start>>programs>>accessories>>system tools>>click on system restore

cyball83 :

did you get it

Customer:

DONE - But I cannot recall ever making a restore point/date

cyball83 :

SYSTEM WILL MAKE IT AUTOMATICALLY

cyball83 :

now click on restore my computer to a earlier date and click next

Customer:

I am in the restore window it asks retsore to an earlier time? I just click next?

cyball83 :

yes click next

cyball83 :

after that select a date 1 week back

Customer:

done - it says 'NOV 5 mt05spe10'

cyball83 :

go back 1 week

Customer:

Do I choose a date or just click 'NEXT'?

cyball83 :

no you have to select a date let say October 29th and click next

Customer:

It says changes made to drives G:\ after thius point cannot be reversed because the driv ewas either ecluded from system restore monitoring or was turned off - do I just click NEXT

cyball83 :

which date did you select

Customer:

fri 29 oct

cyball83 :

is that date highlighted

Customer:

It says 04:07:20 system checkpoint - is that significant?

Customer:

Yes fri 29 oct is highlighted

cyball83 :

is G drive you hard drive partition

cyball83 :

or is it cd/dvd drive

Customer:

I dont understand the question. I have a local drive [C] and a data [E]

cyball83 :

ok then its ok

cyball83 :

ok then select 29 oct and click next

cyball83 :

please let me know after reboot

cyball83 :

If it works please don’t forget to click ACCEPT & leave a POSITIVE Feedback and some Bonus will be well appreciated.

Customer:

I apologize for not responding sooner but I'm a doctor and things got pretty hectic this weekend. I still have the same problem, i.e. a 'windows intaller' winow keeps flashing on my screen. If you can help I would be most grateful.

cyball83 :

Thank you for responding

Customer:

Can you help?

cyball83 :

i will try my best are you busy now?

Customer:

No . I have plenty of time

cyball83 :

ok then one moment please

cyball83 :

just windows installer message or is there any thing else added to it like a application name

Customer:

There is nothing added. it just says windows installer at the top and then 'preparing to instal'l nothing else.

cyball83 :

ok

cyball83 :

can u right click on the pop up message and tell me what all options are showing ?

cyball83 :

did this message shows up when you try to open Any application like Microsoft office etc?

Customer:

It flashes very quickly milleseconds. If I right click nothing happens

Customer:

It seems to appear no matter which application I try to use.

cyball83 :

press window key + R then type msconfig.exe and press enter

cyball83 :

did you get system configuration window

Customer:

Have system configuration utility window

cyball83 :

ok now select services tab

cyball83 :

and look for windows installer

Customer:

Done

Customer:

I have it

cyball83 :

what is the status

Customer:

The box for windows installer is ticked. and the windows installer box appears to have stopped flashing.

cyball83 :

what is the status showing for that service?

Customer:

Sorry - the windows installer box is back - and flashing

Customer:

The configuration list says windows installer is 'running'

cyball83 :

ok

cyball83 :

right click on my computer >>>manage

cyball83 :

let me know you are there

Customer:

Just to be clear - the windows installer box is ticked and the status is 'running' (and the windows installer box is still flashing)

Customer:

done

cyball83 :

did you get computer management window

Customer:

am at computer management

cyball83 :

expand the services and applications in the left pane

Customer:

done

cyball83 :

then click on services

Customer:

done

cyball83 :

then click on standard which on the bottom

Customer:

done

cyball83 :

now look for windows installer

Customer:

I have it

cyball83 :

Now right click on Windows Installer and then click on properties

Customer:

done

cyball83 :

tell me whats the startup type selected in there

Customer:

manual

cyball83 :

and also service status

Customer:

Started

cyball83 :

now click on stop and then click on apply and ok

Customer:

I clicked on stop - a window appeared which says - 'Could not stop Windows Installer service on Local computer. The service did not return an error. This could be an internal windows error or an external windows error. If the problem persists, contact your administrator.'

Customer:

Do I say OK to that box?

cyball83 :

yes

Customer:

I've done that but I'm afraid its still flashing

cyball83 :

ok

cyball83 :

again find the windows installer right click >>>click on properties>>>

Customer:

done

cyball83 :

whats status showing now?

Customer:

as before it says Service status - started

cyball83 :

now change the startup type to disabled

Customer:

done

cyball83 :

now click on stop

Customer:

same message as before i.e. 'Could not stop Windows Installer service on Local computer. The service did not return an error. This could be an internal windows error or an external windows error. If the problem persists, contact your administrator.'

cyball83 :

now click apply ok and restart

Customer:

Do you mean re-start the computer.

cyball83 :

yes

Customer:

It takes about 10 minutes for my computer to re-boot - do I just recontact you when its re-booted?

cyball83 :

one minute

cyball83 :

10min to reboot which pc is this ?whats the os running in it

Customer:

XP

cyball83 :

ok

cyball83 :

change that stratup type to manual and we have try one step before that

Customer:

its back to manual

cyball83 :

ok now click apply ok

Customer:

done

cyball83 :

press window key + R then type msconfig.exe and select startup tab

Customer:

DONE

cyball83 :

now tell me if there is a windows installer in it

Customer:

No. There is no windows installer in the startup window of the system configuration utility

cyball83 :

ok

cyball83 :

do u have microsoft office installed in you pc?

Customer:

yes

cyball83 :

which version ?

Customer:

2007

cyball83 :

ok

cyball83 :

on moment please

cyball83 :

please click on it Framework v2.0 - 32Bit

cyball83 :

download and install it please

cyball83 :

let me know when you have installed it

Customer:

Whe n I click on this nothing happens

cyball83 :

ok i will give another link http://www.yamicsoft.com/xpmanager/sysreq.html and click on Framework v2.0 - 32Bit

cyball83 :

are you able to download that?

Customer:

I believe it is downloaded

cyball83 :

now install it

cyball83 :

let me know when you have installed it?

Customer:

I believe it is installed -

cyball83 :

where did you saved the downloaded file?

Customer:

I'm afraid I just clicked 'save'

cyball83 :

how did you know that you have installed it

cyball83 :

did it ask to click next?

cyball83 :

did you see the installation process?

cyball83 :

because to install the next software you need Framework v2.0 - 32Bit

Customer:

I have a box which says - Setup cannot continue because this version of the .NET framework is incompatible with a previously installed one.

cyball83 :

ok

cyball83 :

is your Xp 32 bit or 64 bit ?

Customer:

I'm not sure - how do I find out?

cyball83 :

press window key + R then type msinfo32.exe and press enter

Customer:

done

cyball83 :

look for system type

cyball83 :

on the right pane

Customer:

X86 based PC

cyball83 :

ok then its 32 bit

cyball83 :

now click on the link http://www.yamicsoft.com/xpmanager/index.html and click on download (please check the file location where its saving or change the file location to desktop)

cyball83 :

let me know when you have downloaded it?

Customer:

Window appears which says - an error occurred during setup

cyball83 :

ok

cyball83 :

press window key + R then type? cmd press enter that will open command prompt

Customer:

Done

cyball83 :

Now type msiexec and press enter and let me know

Customer:

I have a window called 'windows installer'

cyball83 :

ok you didn't get any error messages

Customer:

No

cyball83 :

now type MSIExec /unregister and press enter

cyball83 :

after that type MSIExec /regserver and press enter

Customer:

DONE

cyball83 :

still pop up is there

Customer:

not sure what is a pop up

cyball83 :

i mean flashing windows installer box

Customer:

If you mean is the window still flashing - i'm afraid it is

cyball83 :

ok

cyball83 :

then right click my computer>>>manage>>>expand services and application>>click on services>>click on standard then find windows installer

Customer:

DONE

cyball83 :

right click on windows installer>>>properties>>>change startup type to disable then click stop and then click apply & ok

cyball83 :

let me know

Customer:

I think we tried this earlier. I have a services box which says - 'Could not stop Windows Installer service on Local computer. The service did not return an error. This could be an internal windows error or an external windows error. If the problem persists, contact your administrator.'

cyball83 :

ok are you logged in as Administrator

Customer:

Yes. its my computer. I tried your last instruction again and this time it seemed to work. The computer management window lists startup type as 'disabled'

cyball83 :

did you click apply ok

Customer:

yes

cyball83 :

click on start>>>settings >>>control panel>>>click on user accounts

Customer:

done

cyball83 :

is there a account called administrator

Customer:

Yes it's called colin (which is me)

cyball83 :

no colin is a administrative privileged user not administrator

cyball83 :

the user name for computer administrator is Administrator

cyball83 :

so press window key + R then type cmd and press enter

Customer:

Under user accounts are three choices - change an account - create a new account - change the way users log on or off. Under that is 'or to pick an account there is Colin Computer Administrator and the Guest Guest account is off

cyball83 :

so administrator account is locked we have to unlock it

cyball83 :

to do that press window key + R then type cmd and press enter

Customer:

done

cyball83 :

Type this command net user administrator /active:yes and press Enter

cyball83 :

you can copy and paste this command to cmd

Customer:

Sorry - where do I put this. I can't copy into the C:Windows\system\cmd.exe window

cyball83 :

is the command prompt open

Customer:

I don't know what a command prompt is. I have a window which NET USER etc etc

cyball83 :

press window key + R then type cmd and press enter

Customer:

done

cyball83 :

that box which says C:Windows\system\cmd.exe is called command prompt

Customer:

I have that on the screen

cyball83 :

now type net user administrator /active:yes

Customer:

It's told me - the command completed unsuccessfully

cyball83 :

ok now log off and log in as administrator

cyball83 :

I mean log off from the computer

Customer:

Not sure how to do that

Customer:

I have to go back on duty at 7:30 (in 10 minutes). Can we continue this later. I need to be at a clinic for 2 hours.

cyball83 :

do one thing just restart and see whether the flashing screen is gone or not

Customer:

OK. Restarting now.

cyball83 :

let me know

Customer:

My computer has now rebooted but the flashing window is still there. I will contact you again tomorrow

cyball83 :

ok will continue tomorrow



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