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Ask Sibu Your Own Question

Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2405
Experience:  BTech(IT)
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I have a Dell Inspiron. The cursor is frozen. How do I unfreeze

Customer Question

I have a Dell Inspiron. The cursor is frozen. How do I unfreeze it?
Submitted: 6 years ago.
Category: Computer
Expert:  Sibu replied 6 years ago.

Sibu :

Hello, Welcome To JustAnswer Thanks & Regards Sibu

Sibu :

May I know the computer model number ?

Customer:

N5010

Sibu :

please remove the battery and reinsert the battery

Sibu :

and then power on

Customer:

I had a message that my touchpad has been disabled.

Sibu :

OK

Sibu :

Press windows logo + R

Sibu :

and type devmgmt.msc

Customer:

done

Sibu :

device manager windows will come ..

Customer:

it is up

Sibu :

ok

Sibu :

double click mice and pointing device

Customer:

nothing happening. I do not have separate mouse. Using the one in the computer.

Sibu :

ok

Sibu :

try to naviagate to mice and pointing device using keyboard arrow and tab keys

Customer:

got to mice. hit ok.

Sibu :

select mice and press right arrow

Sibu :

under that synaptic touchpad driver

Customer:

says device is working properly

Sibu :

select synaptic driver

Sibu :

under mice

Sibu :

and uninstall it

Customer:

done

Sibu :

ok

Sibu :

if uninstall successfully then restart the computer

Customer:

Are we still working?

Sibu :

yes

Sibu :

uninstall successfully then restart the computer

Customer:

I did, but I will try it again.

Sibu :

ok

Customer:

Ok. computer is up again. now what?

Sibu :

touch pad is working now ?

Customer:

no.

Sibu :

ok

Sibu :

goto device manager agaain

Sibu :

and check the synaptic touch pad driver is there or not ?

Customer:

not there

Sibu :

ok

Sibu :

click the above link and download touchpad driver and install it

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