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Molinari
Molinari, Computer Support Specialist
Category: Computer
Satisfied Customers: 4459
Experience:  Certified IT Guru since C-64 and Amiga, expert at grey areas....
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Dear J.M. Tromp, Thank you for ordering from Kaspersky Lab

Resolved Question:

Dear J.M. Tromp,

Thank you for ordering from Kaspersky Lab on 03 November 2010.

Every time I try to download it runs about halfway than a message come up that says something about corrupt

According to your info I can only try 5 times and i already try 8 times, what now please, I dont have any protection now on my computer
Submitted: 3 years ago.
Category: Computer
Expert:  Ansh P. replied 3 years ago.

Hi

Welcome to JustAnswer.com

Are you running the setup file directly from the website?

Customer: replied 3 years ago.
Accept
Expert:  Ansh P. replied 3 years ago.

Thanks.

 

Are you running the setup file directly from the website?

 

 

Customer: replied 3 years ago.
That's correct
Expert:  Ansh P. replied 3 years ago.
Instead of doing that, save the setup file to your desktop and after it downloads > double click on the setup file. Let me know what happens.Click accept only after it works.
Customer: replied 3 years ago.
I done it but this was what I get

Sorry,

Too many download attempts: 9. You were allowed to download only 5 times.

If you have any questions, please contact Digital River Customer Service XXXXX@XXXXXX.XXX.
Expert:  tekbabe replied 3 years ago.

Hello

 

What is the operating system you are running?

 

Thanks, TB

Customer: replied 3 years ago.
Microsoft Windows XP
Professional version 2002
Service pack 2

Hope its correct answ.
Expert:  Molinari replied 3 years ago.
Which kaspersky product are you trying to download?
Did they give you a serial number?

Edited by Molinari on 11/4/2010 at 2:45 PM EST
Customer: replied 3 years ago.
Dear J.M. Tromp,

Thank you for ordering from Kaspersky Lab on 03 November 2010. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Kaspersky Lab on your credit card billing statement.

To download your purchase, please visit:

http://store.digitalriver.com/store/kaspersk/en_IE/DisplayCustomerServiceOrderSearchPage

Your order login details are:
Order Number: XXXXXXXXXX
Password: 7XUZ5a

Your Order Details

Order Date: 03 November 2010

Product Name Qty Ordered Amount Discount
Renewal Kaspersky Internet Security 2011 (Auto-Renewal Service) - 1 license (1 year) 1 $46.00
Activation code: NK2F4-78ZVD-3F6UX-7XJSW

This is the info
Expert:  replied 3 years ago.
Ok, first try here:

http://tinyurl.com/2b5h6ko


Let me know if you can download it from there....
Molinari, Computer Support Specialist
Category: Computer
Satisfied Customers: 4459
Experience: Certified IT Guru since C-64 and Amiga, expert at grey areas....
Molinari and 7 other Computer Specialists are ready to help you
Customer: replied 3 years ago.
Thank you very very much
Expert:  Molinari replied 3 years ago.
Glad to hear it worked!

Edited by Molinari on 11/4/2010 at 4:45 PM EST

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