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Santonu, Computer Support Specialist
Category: Computer
Satisfied Customers: 3831
Experience:  Diploma in Hardware
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My Toshiba laptop keeps shutting down. It does get very hot

Customer Question

My Toshiba laptop keeps shutting down. It does get very hot on the bottom so it must be overheating. What would cause this and what bcan I do to fix this problem?
Submitted: 6 years ago.
Category: Computer
Expert:  Santonu replied 6 years ago.

If the system is overheating, the motherboard will try to turn it off to prevent any damage to the processor.

You can try to clean the cooling vents using a can of compressed air or a vacuum cleaner (make sure to turn off the system and disconnect battery and charger before you try this).

If the processor heatsink/fan assembly is clogged with dusts, it can cause this problem.

You need to make sure that the processor heatsink/ fan assembly is clean of any dusts.

The following link will give some idea about how to clean the heat sink

Please let me know if you need more information on this so that I can follow up further


Customer: replied 6 years ago.
I don't know how to do that but I'll try to find someone to help me.
Expert:  Santonu replied 6 years ago.
This type of problems usually occur due to the processor heatsink/fan assembly clogged with dust,

Once you clean the heatsink, it should resolve the problem.