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Nimman
Nimman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 479
Experience:  Many years experience. Diploma In Computer Engineering. CCNA , CCNP
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i accidently blocked my web browser MOZILLA FIREFOX how can

Resolved Question:

i accidently blocked my web browser MOZILLA FIREFOX how can i unblock it
Submitted: 3 years ago.
Category: Computer
Expert:  Nimman replied 3 years ago.

Nimman :

Hello sir, I am nimman Hope i can help you

Nimman :

Can you tell me where you blocked Firefox?

Customer :

i had a pop up for adobe flashplayer & i pushed block & now i can't get to firefox

Nimman :

You mean you cant open firefox?

Customer :

yes

Nimman :

Do you get an error when you try to open Firefox?

Customer :

all of my bookmarks are thru firefox can't get too any of them...i'm using internet explorer to contact you....the page says UNABLE TO CONNECT

Nimman :

Ok, Have you tried Firefox safemode?

Customer :

yes

Nimman :

Ok let me check .

Nimman :

Are you able to open firefox?

Customer :

no

Nimman :

Getting Error while opening too?

Customer :

it says UNABLE TO CONNECT

Nimman :

Ok I mean you are getting the firefox window?

Customer :

no

Nimman :

Click on start > All programs > Mozilla Firefox > Mozilla Firefox (safe mode)

Nimman :

Check whether you can open the firefox windows.

Customer :

i opened firefox safemode & it wants me too select changes what do i select

Nimman :

Do not select changes now.

Nimman :

Click continue in safemode

Nimman :

Lets backup your bookmarks

Nimman :

Now can you see File , Edit , options?

Customer :

it says unable to connect again

Nimman :

You are getting unable to connect option while you try to load a website , Right?

Nimman :

Means you cannot open any websites, In firefox. And Firefox application is Loaded . Is it?

Customer :

yes firefox is loaded i tried to download it again but it won't let me after i pushed continue in safe mode it is unable to connect

Nimman :

Ok . Can you see Bookmarks option between History and Tools above?

Customer :

not on this page...if i go back to my firefox page i have that

Nimman :

Yes in the firefox page.

Nimman :

Click on it and Select Organize Bookmarks

Customer :

done it

Nimman :

Good. Now there you can see Import and Backup option above

Nimman :

Click on it and select Backup

Nimman :

Save it anywhere you like ( make it easily available ) . Better save it on desktop

Customer :

ok

Nimman :

Saved?

Customer :

i hope so

Nimman :

Good , Now, Do you have any antivirus installed on your computer?

Customer :

yes

Nimman :

Can you tell me which antivirus you are using?

Customer :

mcafee

Nimman :

Disable it now

Customer :

can't disable it or i don't know how

Nimman :

Open Mcafee security center

Nimman :

Then click on advance menu

Nimman :

Then click configure

Nimman :

Click on computer and files

Nimman :

Click on Internet & Network

Nimman :

On Firewall choose Off

Customer :

can't find advance menu

Nimman :

Can you find Internet and Network option?

Customer :

no

Nimman :

Have you opened the mcafee security center?

Customer :

yes

Nimman :

On the right side you can see Internet and Network or Firewall plus?

Customer :

no

Nimman :

Ok lets try opening firefox now.

Nimman :

Close all firefox windows. And open it in safemode

Nimman :

And select Reset all user preferences to Firefox defaults

Nimman :

And click on Make changes and Restart

Customer :

it asks me if i would like to restore them to mcafee secure search before i can restart

Nimman :

Yes

Nimman :

After Reset , Open firefox in normal mode

Customer :

it says unable to connect again

Nimman :

Open the Mcafee By clicking the M button on task bar near the Clock

Customer :

ok

Nimman :

Can you see any firewall option up there?

Customer :

yes it says it's on

Nimman :

Turn it off

Customer :

done

Nimman :

Now open Firefox

Customer :

it finally works!!!

Nimman :

Good.

Nimman :

Now go to Mcafee again

Customer :

ok

Nimman :

And check if there is an Advance button in the firewall

Customer :

advance settings, yes

Nimman :

Great click on it

Nimman :

And can you see Program permissions ?

Customer :

yes

Nimman :

Click on it and Look for firefox there

Customer :

found it but it won't let me click on it

Nimman :

can do right click?

Customer :

no

Nimman :

Is there an Option Add a program ?

Customer :

no, do i need to turn firewall back on to do this

Nimman :

Before that turn on the firewall and try selecting firefox

Nimman :

Yes

Customer :

ok that worked

Nimman :

Now can you select firefox?

Customer :

yes

Nimman :

Right click on it and select Grant Full Access

Customer :

right click didn't work but there was an edit button below & i clicked on that it says full or outgoing

Nimman :

Ok there can you find Full access?

Customer :

yep, should i click the save button

Nimman :

Yes

Nimman :

Now open firefox .

Customer :

on the top it says restore defaults should i click that

Nimman :

In the firefox?

Nimman :

Or mcafee?

Customer :

mcafee

Nimman :

Not now, Open firefox now

Customer :

done

Nimman :

Working?

Customer :

yes

Nimman :

Good , All bookmarks available?

Customer :

yep

Nimman :

Click accept button if you think I helped you, Positive feedback is also appreciated

Customer :

should i click on the restore defaults on mcafee or no

Nimman :

No

Nimman :

Just leave it like that.

Nimman :

close the mcafee window and Continue firefox :)

Customer :

thanks for all your time & patience, my family was ready to kill me for messing up the computer

Nimman :

Its my duty sir,

Nimman :

Best of luck , God Bless you

Nimman :

Click on accept button if it helped you

Customer :

thanks & God bless you too :)

Nimman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 479
Experience: Many years experience. Diploma In Computer Engineering. CCNA , CCNP
Nimman and 12 other Computer Specialists are ready to help you

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