For Online Computer Support, Ask a Computer Technician
Hello sir, I am nimman Hope i can help you
Can you tell me where you blocked Firefox?
i had a pop up for adobe flashplayer & i pushed block & now i can't get to firefox
You mean you cant open firefox?
Do you get an error when you try to open Firefox?
all of my bookmarks are thru firefox can't get too any of them...i'm using internet explorer to contact you....the page says UNABLE TO CONNECT
Ok, Have you tried Firefox safemode?
Ok let me check .
Are you able to open firefox?
Getting Error while opening too?
it says UNABLE TO CONNECT
Ok I mean you are getting the firefox window?
Click on start > All programs > Mozilla Firefox > Mozilla Firefox (safe mode)
Check whether you can open the firefox windows.
i opened firefox safemode & it wants me too select changes what do i select
Do not select changes now.
Click continue in safemode
Lets backup your bookmarks
Now can you see File , Edit , options?
it says unable to connect again
You are getting unable to connect option while you try to load a website , Right?
Means you cannot open any websites, In firefox. And Firefox application is Loaded . Is it?
yes firefox is loaded i tried to download it again but it won't let me after i pushed continue in safe mode it is unable to connect
Ok . Can you see Bookmarks option between History and Tools above?
not on this page...if i go back to my firefox page i have that
Yes in the firefox page.
Click on it and Select Organize Bookmarks
Good. Now there you can see Import and Backup option above
Click on it and select Backup
Save it anywhere you like ( make it easily available ) . Better save it on desktop
i hope so
Good , Now, Do you have any antivirus installed on your computer?
Can you tell me which antivirus you are using?
Disable it now
can't disable it or i don't know how
Open Mcafee security center
Then click on advance menu
Then click configure
Click on computer and files
Click on Internet & Network
On Firewall choose Off
can't find advance menu
Can you find Internet and Network option?
Have you opened the mcafee security center?
On the right side you can see Internet and Network or Firewall plus?
Ok lets try opening firefox now.
Close all firefox windows. And open it in safemode
And select Reset all user preferences to Firefox defaults
And click on Make changes and Restart
it asks me if i would like to restore them to mcafee secure search before i can restart
After Reset , Open firefox in normal mode
Open the Mcafee By clicking the M button on task bar near the Clock
Can you see any firewall option up there?
yes it says it's on
Turn it off
Now open Firefox
it finally works!!!
Now go to Mcafee again
And check if there is an Advance button in the firewall
advance settings, yes
Great click on it
And can you see Program permissions ?
Click on it and Look for firefox there
found it but it won't let me click on it
can do right click?
Is there an Option Add a program ?
no, do i need to turn firewall back on to do this
Before that turn on the firewall and try selecting firefox
ok that worked
Now can you select firefox?
Right click on it and select Grant Full Access
right click didn't work but there was an edit button below & i clicked on that it says full or outgoing
Ok there can you find Full access?
yep, should i click the save button
Now open firefox .
on the top it says restore defaults should i click that
In the firefox?
Not now, Open firefox now
Good , All bookmarks available?
Click accept button if you think I helped you, Positive feedback is also appreciated
should i click on the restore defaults on mcafee or no
Just leave it like that.
close the mcafee window and Continue firefox :)
thanks for all your time & patience, my family was ready to kill me for messing up the computer
Its my duty sir,
Best of luck , God Bless you
Click on accept button if it helped you
thanks & God bless you too :)