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Omer
Omer, Information Systems Manager
Category: Computer
Satisfied Customers: 309
Experience:  MCSE Certified , Degree in CMIS Computer information Systems, 7 years of work in the IT Field
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I have been trying to update from Adobe reader 9 to Adobe Flash

Resolved Question:

I have been trying to update from Adobe reader 9 to Adobe Flash player 10 but after it says installation complete, it doesn't install, and version 9 remains?
Mark.
Submitted: 4 years ago.
Category: Computer
Expert:  Omer replied 4 years ago.

Omer Mushahwar :

Hi Mark, I am one of the experts here on Just Answer.com

Omer Mushahwar :

Adobe Reader 9 and Adobe Flash player 10 are two separate programs,
Adobe Reader lets you read and view pdf files and
Adobe Flash player 10 is a program that lets you view flash files

Omer Mushahwar :

are you trying to update one of the programs?

Customer :

Essentially all I was trying to do was install Adobe 10 because my sound on youtube has gone and I figured Adobe 10 would bring it back??

Omer Mushahwar :

Now your sound is only muted on Youtube and nothing else?

Customer :

Yes, but I cannot activate the mute button to bring the sound back?

Omer Mushahwar :

Is it like that for all the videos or just a specific one

Customer :

All of them.

Omer Mushahwar :

Can you tell me what internet browser you are using?

Omer Mushahwar :

Internet Explorer, google chrome, firefox ....

Customer :

Explorer

Omer Mushahwar :

Since reinstalling flash player have you closed Explorer and reopened it to see if the controls are working

Customer :

After Adobe said that 10 had been installed Ok, I shut everything down and restarted in the hope that Adobe would come up with the restart. But it didn't.

Omer Mushahwar :

Ok one second

Omer Mushahwar :

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html

Omer Mushahwar :

use this link

Omer Mushahwar :

it should take you to your management settings for flash

Omer Mushahwar :

make sure your settings arent set to deny for youtube

Customer :

Omer, thanks for your help. At 78 I came late to computers and I guess I'm not asking the right questions. I will tick the accept box but if I 'save and exit' will the above address you give me remain?

Omer Mushahwar :

yes also you can always come back to the question here http://www.justanswer.com/questions/44hu7-i-have-been-trying-to-update-from-adobe-reader-9-to-adobe-flash with this link

Omer Mushahwar :

and post and we can continue working if you find this hasnt solved your issue

Customer :

OK. If I 'save and exit' can I get back to you at a later date?

Omer Mushahwar :

yep you can always come back to the question and we can continue

Customer :

Thanks. Am accepting now and going for some lunch. Being frustrated makes me hungry!!!

Omer Mushahwar :

Sounds good enjoy your lunch



Omer, Information Systems Manager
Category: Computer
Satisfied Customers: 309
Experience: MCSE Certified , Degree in CMIS Computer information Systems, 7 years of work in the IT Field
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MCSE Certified , Degree in CMIS Computer information Systems, 7 years of work in the IT Field