Hi Mark, I am one of the experts here on Just Answer.com
Adobe Reader 9 and Adobe Flash player 10 are two separate programs,Adobe Reader lets you read and view pdf files and Adobe Flash player 10 is a program that lets you view flash files
are you trying to update one of the programs?
Essentially all I was trying to do was install Adobe 10 because my sound on youtube has gone and I figured Adobe 10 would bring it back??
Now your sound is only muted on Youtube and nothing else?
Yes, but I cannot activate the mute button to bring the sound back?
Is it like that for all the videos or just a specific one
All of them.
Can you tell me what internet browser you are using?
Internet Explorer, google chrome, firefox ....
Since reinstalling flash player have you closed Explorer and reopened it to see if the controls are working
After Adobe said that 10 had been installed Ok, I shut everything down and restarted in the hope that Adobe would come up with the restart. But it didn't.
Ok one second
use this link
it should take you to your management settings for flash
make sure your settings arent set to deny for youtube
Omer, thanks for your help. At 78 I came late to computers and I guess I'm not asking the right questions. I will tick the accept box but if I 'save and exit' will the above address you give me remain?
yes also you can always come back to the question here http://www.justanswer.com/questions/44hu7-i-have-been-trying-to-update-from-adobe-reader-9-to-adobe-flash with this link
and post and we can continue working if you find this hasnt solved your issue
OK. If I 'save and exit' can I get back to you at a later date?
yep you can always come back to the question and we can continue
Thanks. Am accepting now and going for some lunch. Being frustrated makes me hungry!!!
Sounds good enjoy your lunch