You do not need to install any software for any external hard drive to work on any computer.
Please click here
to try the automatic USB fix from Microsoft website. If that does not work, please click here
and try some more fixes from Microsoft.
If that still does not work, then your external hard drive hardware might be bad. To confirm this, please plug your external hard drive on another computer and check (go to Device Manager on other computer also and see if it's there and if you can create and format partition).
There are two main parts of an external hard drive: the enclosure and the hard drive itself. Either one or both could be bad. To check, you can open the enclosure, and take out the hard drive. Then bring the hard drive to your local computer store and ask to buy a USB external hard drive enclosure/adapter. Then you would install the hard drive to the new enclosure/adapter, then plug it into the computer. This will confirm if the hard drive is bad or not. But if your hard drive is under warranty, opening the case will likely void the warranty. Please click here
for Maxtor/Seagate warranty if needed. (And click here
for data recovery if you need to recover important data files, but it's expensive).
Please click on Accept if my answer has helped you.