How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert O Your Own Question

Robert O
Robert O, Information Systems Manager
Category: Computer
Satisfied Customers: 196
Experience:  15 plus years experience with all Windows and Apple Platforms
35114673
Type Your Computer Question Here...
Robert O is online now
A new question is answered every 9 seconds

When I click my Mozilla Firefox icon, nothing happens. If

Resolved Question:

When I click my Mozilla Firefox icon, nothing happens. If I attempt to go to a website from an email, I ger a message that "A script on this page may be busy, or it may have stopped responding.etc" with an option to continue or stop script. How do I get Mozilla Firefox back to operating normally?
Submitted: 3 years ago.
Category: Computer
Expert:  Robert O replied 3 years ago.

Hello there,

 

There is an easy way to reset firefox by re-installing, but do you have access to another web browser during this process, like internet explorer? because i will suggest we uninstall firefox using the add/remove programs console in the windows XP control panel, and then download a new copy of firefox using internet explorer and simply re-installing the program. This will refresh all of the files that firefox uses to operate cleanly.

Customer: replied 3 years ago.
yes, I have internet explorer. If I re-install firefox will all of my favorites still come up when I open firefox?
Expert:  Robert O replied 3 years ago.
you are going to have to export them just to be on the safe side before we do this process, in firefox, you do this by going to bookmarks, organize bookmarks in there, you will have the option to export your bookarks to a file.
Customer: replied 3 years ago.
I apologize but I am not very computer literate. Presently, I cannot open firefox so I am not sure how to find the bookmarks there. And I do not understand what you mean by "organize bookmarks in there" The only favorites I can go to are old ones that were extablixhed when I was using internet explorer.
Expert:  Robert O replied 3 years ago.

oh yes, i forgot about that!

 

not to fear, you can still save your bookmarks

 

- Find your profile in c:\Documents and Settings\[your XP user name]\Application Data\Mozilla\Firefox\Profiles

- There should be a subfolder there called bookmarkbackups. Find the most recent bookmarks html file in there (usually with a date after the 'bookmarks' bit.

 

copy that html file somewhere else like your desktop, then you can start the process of uninstalling firefox.

Customer: replied 3 years ago.
OK, I have saved the bookmarks/favorites on my desktop an d uninstalled Mozilla Firefox. To simplify things I am just going to use internet explorer and not reinstall Mozilla. How to I attach the saved bookmarks to internet explorer?
Expert:  Robert O replied 3 years ago.

internet explorer "should" be able to import the file using the import/export command on the file menu.

 

If you cannot see the file menu, you have to right click where your tabs are and enable "menu bar"

 

else you can just go to mozilla.com again and download the latest copy of firefox

Robert O, Information Systems Manager
Category: Computer
Satisfied Customers: 196
Experience: 15 plus years experience with all Windows and Apple Platforms
Robert O and 9 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.