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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5311
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I play DVDs on my Lenovo T42

Customer Question

How do I play DVD's on my Lenovo T42?
Submitted: 3 years ago.
Category: Computer
Expert:  John replied 3 years ago.
Chat Conversation Started
cyball83 :

Hi,


Welcome to JA


I will be assisting you with this issue

cyball83 :

Let me check that model first

cyball83 :

Lenovo T42 is that all about the model number sir?

Customer :

I am still here

Customer :

One moment

cyball83 :

sure sir

Customer :

T42, 1.7

Customer :

Windows XP

cyball83 :

How old is this Laptop ?

Customer :

40 gigabites

Customer :

Old

cyball83 :

does it have usb ports on it sir

Customer :

IYes

Customer :

Intel Pentium M

cyball83 :

that's all the details i need sir

Customer :

OK

cyball83 :

i believe it have a combo drive in it

cyball83 :

have u tried playing in it sir?

Customer :

40 gigabite,dvd/cdrw

Customer :

Not really, I didn'want to screw it up

cyball83 :

have u tried playing DVD in DVD/cdrw

Customer :

no

cyball83 :

You can play dvd in it

cyball83 :

try now

Customer :

I don't know

Customer :

I just need to know how to open dvd tray and what buttons to push

cyball83 :

do u have a dvd disc with u

Customer :

yes

cyball83 :

sorry sir i will tell u that

cyball83 :

can u locate the drive ?

Customer :

yes

cyball83 :

there is a button on it. push that button sir

Customer :

Yes now its open

cyball83 :

i believe ur doubt is clear now

Customer :

what?

cyball83 :

u need more assistance sir?

Customer :

yes, how do I play the movie?

cyball83 :

ok

cyball83 :

so u have already inserted the disc and closed the tray?

Customer :

yes

cyball83 :

now go to my computer

Customer :

one moment

cyball83 :

ok sure

Customer :

And then what

cyball83 :

is there a drive named cd/dvd or combo

Customer :

I'm at my computer, now what do I do?

cyball83 :

u mean u are in front of your laptop

Customer :

yes, at MY Computer on the start menue

cyball83 :

click on my computer

cyball83 :

is there a drive named cd/dvd or combo

Customer :

Yes,there is advd sction

cyball83 :

what sort of dvd disc have u inserted is it a movie,song or data disc

Customer :

movie

cyball83 :

ok

cyball83 :

double click on the dvd drive

cyball83 :

is it playing now?

Customer :

nothing is happening

cyball83 :

ok the right click on the dvd and select play

cyball83 :

ok then right click on the dvd and select play

cyball83 :

is it playing now?

Customer :

still does't play

cyball83 :

do u have media player installed in u r pc

Customer :

yes

cyball83 :

ok then right click on the dvd drive>>open

Customer :

ok

cyball83 :

can to please tell two or three file names in it?

Customer :

one moment

cyball83 :

ok

cyball83 :

ok sure

cyball83 :

did u find it?

Customer :

Does dvd/cd-rw Drive E mean anything?

cyball83 :

right click on drive E and click on open

cyball83 :

i want the file names in that

cyball83 :

do u the names of any files in it?

cyball83 :

do u have the names of any files in it?

Customer :

no, this is going nowhere...Thank you, XXXXX XXXXX won't be paying.

cyball83 :

sir i can help u if u want me to?

cyball83 :

Full Size Image

Customer :

Well so far you haven't

cyball83 :

can i try one more time

Customer :

please

Customer :

yes

cyball83 :

open my computer

Customer :

ok

cyball83 :

now open dvd drive

Customer :

done

cyball83 :

is there any files in it

Customer :

no

cyball83 :

did u understand what i said sir?

Customer :

no, there are no files

cyball83 :

u mean inside that e drive there is nothing in it

Customer :

at least that I can find

Customer :

yes

cyball83 :

thats why its not playing anything

cyball83 :

u said its a movie disk

Customer :

yes a movie disc

cyball83 :

can u check the size of the disk to do that right click on the e drive>>properties

cyball83 :

did u find the size?

Customer :

not yet, but it does show that all the space on the disc is filled

cyball83 :

in properties click on general tab and look for used space and free space

cyball83 :

i will show u in a image

Customer :

it shows the whole disc is filled but it also says 0bytes on everything

cyball83 :

i will show u in a image

cyball83 :

one moment please

cyball83 :

Full Size Image

Customer :

Does Toshiba and one other under hardware mean anything?

cyball83 :

Please tell me the used space and free space in it?

Customer :

Does 627 MB and Drive L mean anything?

cyball83 :

u r saying the file size from the picture i gave u

cyball83 :

i dont want that size i want the size of the disc u had inserted in the drive

Customer :

I didn't get any picture

Customer :

It is a Blueray disc, I don'see anything on it as to size

cyball83 :

u r trying to play a blueray disk on u r computer?

cyball83 :

ur drive wont play blueray disks

Customer :

Yes

cyball83 :

sorry sir yours is a dvd/cd drive it wont play blueray disk

Customer :

This isn't going anywhere...god bye

cyball83 :

you said its a DVD disk in the question


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