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Shauqat
Shauqat, Computer Engineer
Category: Computer
Satisfied Customers: 552
Experience:  CCNA, 12+ Years Repairing desktops and laptops
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HP OfficeJet 6500 ink carriage locked on right side. Cannot

Customer Question

HP OfficeJet 6500 ink carriage locked on right side. Cannot manually move. Makes grinding noise when booting up. No paper jambs.
Submitted: 4 years ago.
Category: Computer
Expert:  Robert M. replied 4 years ago.

make sure that the latches are closed tightly if they have popped up open they will get in the way.

 

disconect the power cord WHILE the printer is on.

 

check for any foreighn object that might have fallen in the path.

 

this page has just about everything that you can do for that problem

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02442656&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=4083977#N1009

 



Edited by robert on 10/7/2010 at 7:28 PM EST
Customer: replied 4 years ago.
Can you suggest something else. Still "frozen"
Expert:  Robert M. replied 4 years ago.

i am going to assume that you didnt see the update to my post because it takes longer to read everything on that page then you would have taken to do everything on it

 

disconect the power cord WHILE the printer is on.

 

check for any foreign object that might have fallen in the path.

 

this page has just about everything that you can do for that problem

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02442656&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=4083977#N1009

 

 



Edited by robert on 10/7/2010 at 7:33 PM EST
Customer: replied 4 years ago.

Already tried ALL info from HP

Expert:  Robert M. replied 4 years ago.

well then you are down to the last entry bring it in for servicing

 

i will opt out so that you can see if somebody else here knows more about the printer then hp does.

Expert:  Charles A. Roberts replied 4 years ago.

Thank you for choosing justanswer.com I will be glad to assist you today. I am sending you a link try all of these detailed steps to fix this issue.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00577763

 

 

Customer: replied 4 years ago.
Already tried. Carriage still stuck on right. Makes grinding noise when initializing. Will not move.
Expert:  Charles A. Roberts replied 4 years ago.
This sounds like one of the gears are jammed that move the carriage. Shut it down no power and move the carriage to the left. by hand might need to put a little preasure on it.
Customer: replied 4 years ago.
Already tried. Afraid to exert too much pressure. Jammed gears are possible. That is what probably is making the grinding noise at startup. Thoughts?
Expert:  Charles A. Roberts replied 4 years ago.
Well you might want to go ahead and exert preasure the only thing it is going to do is force the gears to turn or the other option is taking it to bestbuy or radioshack or even a simple electronics shop to get it un jammed. This is machanical failure not really a software or easy solution to this. You could try and exert more preasure and make it move to the left but if you do not feel comfortable doing that the only way would be to honestly either repair it or replace it.
Expert:  Charles A. Roberts replied 4 years ago.

Did you push the carriage and did it get free of that lock?

Expert:  Shauqat replied 4 years ago.
Hi

Thank you for your query

If it is grinding and it normally does not make that noise (as some HP's have a startup sequence), i would not recommend you exert any force

If there are no foreign objects and it is still grinding your gears are stuck and will need to be repaired by a professional.

Regards
Shauqat

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