Hi my name is XXXXX XXXXX X will be helping you
Please try pressing alt+ctrl+fn
Press Control + Windows Key + Alt simultaneously
are you able to press any keys on the keyboard and have it work?
Did this problem occur when you started the laptop or after it was on for a little while
I had put the laptop to hibernate and then hit the on button to bring up about 1 hour later. my mouse pad is the only thing that I can get to work.
Please try restarting your computer.
Thanks it works!