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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 17208
Experience:  5 years as Network Admin, 10+ years of IT support
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my letter and number keys will not work on my hp laptop. I

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my letter and number keys will not work on my hp laptop. I have tried the fcn combination with the scr lk, fumlk, f11, and the fll and numlk. I am afraid to shut off my computer and reboot because I am afraid I could not type in my password.
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Josh :

Hi my name is XXXXX XXXXX I will be helping you

Josh :

Please try pressing alt+ctrl+fn

Customer :

not working

Josh :

Press Control + Windows Key + Alt simultaneously

Customer :

not working

Josh :

are you able to press any keys on the keyboard and have it work?

Customer :

No

Josh :

Did this problem occur when you started the laptop or after it was on for a little while

Customer :

I had put the laptop to hibernate and then hit the on button to bring up about 1 hour later. my mouse pad is the only thing that I can get to work.

Josh :

Please try restarting your computer.

Customer :

Thanks it works!

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