How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5311
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

program to identify and remove duplicate device drivers is

Customer Question

program to identify and remove duplicate device drivers?

is there a program that does this? preferably free
Submitted: 4 years ago.
Category: Computer
Expert:  Tom K replied 4 years ago.
Chat Conversation Started
Tom K :

Hi I am here to help, let me know when youre ready.

Customer :

hi tom, im ready

Customer :

the reason i have posted this question is because my computer is running sluggish, i have no spyware, viruses or anything like that, and there are no unused or temp files, i had identified 1 duplicated device driver, but i believe it is linked to multiple other device drivers, so i was just wondering if there's an easy way to uninstall duplicated drivers, also, here is a list of programs i have, maybe some of those are conflicting somehow?, also a startup list

Customer :

Program List:

Customer :

360Share Pro(remove only)
ABBYY FineReader 6.0 Sprint
Acer eDisplay Management
Adobe AIR
Adobe AIR
Adobe Community Help
Adobe Community Help
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Media Player
Adobe Media Player
Adobe Photoshop CS5
Adobe Reader 9.3.3
Aiseesoft Streaming Video Recorder
Aiseesoft Total Video Converter
Alien Swarm
Alien Swarm - SDK
AllMyNotes Organizer
Any Audio Converter 3.0.4
Any Video Converter 3.0.5
Apple Application Support
Apple Software Update
Ashampoo Burning Studio 10.0.4
Ashampoo Burning Studio 9.21
Ashampoo HDD Control 1.11
Ashampoo Magical Defrag 3
Ashampoo Magical Optimizer 1.22
Ashampoo Movie Shrink & Burn 3 3.03
Ashampoo MyAutoplay Menu 1.0.3
Ashampoo Office 2010
Ashampoo Photo Commander 8.3.1
Ashampoo Snap 3.50
Ashampoo Snap 4.1.0
Ask Toolbar
Audacity 1.3.12 (Unicode)
AutocompletePro
AutoHotkey 1.0.48.05
AutoIt v3.3.6.0
Beat Hazard
Boost Windows Version 2.1
Cafe Mahjongg
Call of Duty 4: Modern Warfare
Call of Duty(R) - World at War(TM)
Call of Duty(R) - World at War(TM) 1.2 Patch
Call of Duty(R) - World at War(TM) 1.4 Patch
Call of Duty(R) - World at War(TM) 1.5 Patch
Call of Duty(R) - World at War(TM) 1.6 Patch
Call of Duty(R) - World at War(TM) 1.7 Patch
CamStudio Lossless Codec v1.4
Chime
Company of Heroes
Contents
Corel VideoStudio Pro X3
Counter-Strike: Source
Counter-Strike: Source Beta
CryEngine(R)2 Sandbox(TM)2
CyberLink PowerBackup
CyberLink PowerDirector
CyberLink PowerDirector
CyberLink PowerDVD Copy
CyberLink PowerProducer
CyberLink PowerProducer
CyberLink YouCam
CyberLink YouCam
DeviceIO
DOOM 3
DOOM 3: Resurrection of Evil
DOOM II: Hell on Earth
Download Manager 2.3.10
Driver Genius Professional Edition
Driver Magician 3.5
Driver Robot
Ecuador's AVI Bitrate Calculator 2.91 DX
Epson Easy Photo Print 2
Epson Event Manager
EPSON Scan
Epson Stylus SX110_TX110 Manual
Error Fix
FacePaint Plugin
Fallout 3 - Game of the Year Edition
Fanbase
Fanbase
File Sorter
FileZilla Client 3.3.4.1
Final DOOM
Fraps (remove only)
Free File Viewer 2010
Free Pascal 2.4.0
Free Sound Recorder 2010 v9.0.1
FreeMem Professional Version 5.3
FreshUI
Garry's Mod
GIMP 2.6.10
Google Earth Plug-in
Google Talk Plugin
Google Update Helper
HijackThis 2.0.2
HP USB Disk Storage Format Tool
ICA
iComment 2.0.2
Inkscape 0.47
Internet Download Manager
iolo technologies' System Mechanic
IPM_VS_Pro
iroha Note
iroha Note
Java(TM) 6 Update 20
Java(TM) 6 Update 21
Jenkat Games Arcade
K-Lite Codec Pack 6.1.0 (Full)
Knoll Light Factory EZ Studio
LAME v3.98.2 for Audacity
Learn Touch Typing
Live TV
livetvbar Toolbar
Magic Bullet Looks Studio
Malwarebytes' Anti-Malware
Mass Effect
Master Levels for DOOM II
Memware 2.1.005
Microsoft .NET Framework 1.1
Microsoft Chart Controls for Microsoft .NET Framework 3.5
Microsoft Choice Guard
Microsoft Games for Windows - LIVE Redistributable
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft XNA Framework Redistributable 3.1
Microsoft_VC80_ATL_x86
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_CRT_x86
Microsoft_VC90_MFC_x86
MLE
MotioninJoy ds3 vibration driver version 0.100
Mozilla Firefox (3.6.10)
MSVC80_x86
MSVC80_x86_v2
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mumble and Murmur
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia PC Suite
Notepad++
NVIDIA PhysX
NVIDIA Stereoscopic 3D Driver
OpenDNS Updater 2.2.1
OpenOffice.org 3.2
PC Connectivity Solution
PFConfig 1.0.290
Pinnacle Studio 14
Pinnacle Studio Ultimate Collection Plugins
Pivot Software
Playalot Games
PriceGong 2.1.0
PureHD
QuickTime
Rainmeter (remove only)
RealPlayer
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Red Giant ToonIt Studio
RegInOut
Samsung PC Studio 3
Samsung PC Studio 7
Samsung PC Studio 7
SamsungConnectivityCableDriver
SDK
Setup
Share
SimCity 4 Deluxe
SixaxisDriver 0.91
Skype Toolbars
Skype™ 4.2
SmartSound Common Data
SmartSound Common Data
SmartSound Quicktracks 5
SmartSound Quicktracks 5
SmartSound Quicktracks Plugin
Software Informer 1.0 BETA
SolarWinds Real-time NetFlow Analyzer
Soldat 1.5.0
Soldat PolyWorks 1.5.0.7
SopCast 3.2.9
Source SDK
Source SDK Base 2006
Source SDK Base 2007
Speccy
Spotlight on Windows (freeware)
Spybot - Search & Destroy
Star Wars - Battlefront II
Star Wars: Knights of the Old Republic
Startup Faster!
Steam
Strikeball (remove only)
StrikeBall2 Deluxe (remove only)
Tabbles
Team Fortress 2
The KMPlayer (remove only)
The Ultimate DOOM
TidySongs
TidySongs
TidySongs (remove only)
Tom Clancy's H.A.W.X.
TorrentPrivacy 1.4.3.1
Total Screen Recorder Gold 1.5
Trapcode 3DStroke Studio
Trapcode Particular Studio
Trapcode Shine Studio
TuneUp Utilities
Turtix (remove only)
Turtix Rescue Adventures (remove only)
Unlocker 1.8.9
Unreal Development Kit
Unreal Tournament
Vegas Pro 9.0
VIO
VLC media player 0.9.8a
VSClassic
VSPro
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series
WinPcap 4.1.2
WinRAR archiver
Worms Reloaded
Yahoo!7 Toolbar
Your Uninstaller! 2010
ZeroOnline
Zortam Mp3 Media Studio 11.10

Customer :

Startup List:

Customer :

with currently running programs

Customer :

StartupList report, 24/09/2010, 3:19:45 PM
StartupList version: 1.52.2
Started from : C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.EXE
Detected: Unknown Windows (WinNT 6.01.3504)
Detected: Internet Explorer v8.00 (8.00.7600.16385)
* Using default options
==================================================

Running processes:

C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Ashampoo\Ashampoo HDD Control\HDDControlGuard.exe
C:\Program Files (x86)\Ashampoo\Ashampoo Snap 4\ashsnap.exe
C:\Program Files (x86)\FreeMem Professional\fmempro.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Ashampoo\Ashampoo Magical Defrag 3\defragmonitorservice.exe
C:\Program Files (x86)\Internet Download Manager\IDMan.exe
C:\Program Files (x86)\Ashampoo\Ashampoo Office 2010\smash.exe
C:\Program Files (x86)\Unlocker\UnlockerAssistant.exe
C:\Program Files (x86)\Startup Faster\sfAgent.exe
C:\Program Files (x86)\Ashampoo\Ashampoo Magical Defrag 3\defragtaskbar.exe
C:\Program Files (x86)\Internet Download Manager\IEMonitor.exe
C:\Program Files (x86)\Acer Display\eDisplay Management\DTHtml.exe
C:\Program Files (x86)\Software Informer\softinfo.exe
C:\Program Files (x86)\OpenDNS Updater\OpenDNSUpdater.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Ashampoo\Ashampoo Magical Defrag 3\defragActivityMonitor.exe
C:\Users\Ron\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Users\Ron\Documents\Downloads\Programs\Adobe_Reader_9.0_Lite_ENG.exe
C:\Users\Ron\AppData\Local\Temp\RarSFX0\AcroRd32.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\SysWOW64\notepad.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = userinit.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

StartupFaster = "C:\Program Files (x86)\Startup Faster\startuploader.exe" -run SFAURUN SFCURUN SFAUSTARTUP SFCUSTARTUP

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

FlashPlayerUpdate = C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10i_Plugin.exe -update plugin

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

[StartupFaster]
*No values found*

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\Windows\SysWOW64\mshta.exe "%1" %*

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=C:\Program Files (x86)\Ashampoo\Ashampoo Magical Defrag 3\md3s.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

IDM Helper - C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll - {0055C089-8582-441B-A0BF-17B458C2A3A8}
(no name) - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
SuggestMeYesBHO - C:\Program Files (x86)\AutocompletePro\AutocompletePro.dll - {0FB6A909-6086-458F-BD92-1F8EE10042A0}
PriceGong - C:\Program Files (x86)\PriceGong\2.1.0\PriceGongIE.dll - {1631550F-191D-4826-B069-D9439253D926}
AcroIEHelperStub - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
(no name) - C:\Program Files (x86)\Real\RealPlayer\rpbrowserrecordplugin.dll - {3049C3E9-B461-4BC5-8870-4C09146192CA}
(no name) - C:\PROGRA~2\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
iComment - "C:\Program Files (x86)\iComment 2.0.2\iComment.dll" (file missing) - {9005D5D6-4DD4-4D15-B550-2CCE057D6E86}
(no name) - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
LastPass Browser Helper Object - C:\Program Files (x86)\LastPass\LPBar.dll - {95D9ECF5-2A4D-4550-BE49-70D42F71296E}
(no name) - mscoree.dll (file missing) - {A15C7D2D-9A4C-4c9a-9BD4-CC4815B28EBC}
(no name) - C:\Program Files (x86)\livetvbar\tbliv1.dll - {ad55c869-668e-457c-b270-0cfb2f61116f}
SkypeIEPluginBHO - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
(no name) - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
(no name) - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Driver Robot.job
Error Fix Scan.job
Free File Viewer Update Checker.job
GoogleUpdateTaskMachineCore.job
GoogleUpdateTaskMachineUA.job
GoogleUpdateTaskUserS-1-5-21-2909852149-4014539351-3879863029-1001Core.job
GoogleUpdateTaskUserS-1-5-21-2909852149-4014539351-3879863029-1001UA.job
RegInOut Scheduled Scan - Ron.job

--------------------------------------------------

Enumerating Download Program Files:

[{E2883E8F-472F-4FB0-9522-AC9BF37916A7}]
CODEBASE = http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #4: C:\Windows\system32\napinsp.dll
NameSpace #5: C:\Windows\system32\pnrpnsp.dll
NameSpace #6: C:\Windows\system32\pnrpnsp.dll
NameSpace #7: C:\Program Files (x86)\Bonjour\mdnsNSP.dll
NameSpace #8: C:\Windows\system32\wshbth.dll
Protocol #1: C:\Windows\system32\idmmbc.dll
Protocol #2: C:\Windows\system32\idmmbc.dll
Protocol #3: C:\Windows\system32\idmmbc.dll
Protocol #4: C:\Windows\system32\idmmbc.dll
Protocol #5: C:\Windows\system32\idmmbc.dll
Protocol #6: C:\Windows\system32\idmmbc.dll
Protocol #7: C:\Windows\system32\idmmbc.dll
Protocol #8: C:\Windows\system32\idmmbc.dll
Protocol #9: C:\Windows\system32\idmmbc.dll
Protocol #10: C:\Windows\system32\idmmbc.dll
Protocol #24: C:\Windows\system32\idmmbc.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: *Registry key not found*

--------------------------------------------------
End of report, 7,855 bytes
Report generated in 0.047 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

Customer :

thanks in advance, lists made with Trend Micro HijackThis







































































































































































































































































































































































































































Expert:  Tom K replied 4 years ago.

In most cases its no really possible to have multiple drivers for one device. Typically you may see drivers that have the same name, but are actually for different devices.

 

Can you tell me what driver it is that you think is duplicate?

Customer: replied 4 years ago.
well i found 2 drivers with an identical Hardware ID in the drivers properties

USB Composite Device, the duplicate hasnt reinstalled itself since i removed it, thats how i found the duplicate, been learning to troubleshoot drivers and system slowdowns so identifying the duplicate was a breeze, hope this helps :D

looking forward to your reply :)

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Andy
Andy
Design Engineer
5316 Satisfied Customers
11yr exp, Comp Engg, Internet expert, Web developer, SEO