When onwards this problem started
haven't been able to use the printer for about 2 weeks
Did you done something on your system or printer after which the problem started
it was working fine, then it started grabbing only the right side of the paper.
do you know what the code E02 means?
Did you refilled the printer or done anything like that
refilled with paper? yes.
do you know what the code means?
.Start checking for the missing instrument may be either cartridge or the cartridges not put in the right position.Check also whether the holder is in the right position and it is worked on properly.Refill the cartridge if the ink is over and also that the printer is misused.Fill the ink properly by using the reset button.
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not yet; have to see if it works
Also check there is enough paper in the printer
everything was in place. this is a brand new printer; we've had it for about a month. no misuse as i am the only one who was using it. no heavy duty printing jobs; just copies and printing a page at a time from the computer.
ink is brand new. the problem is the feed. paper is not feeding properly.
plenty of paper. not over- nor underloaded
do you know what the code stands for?
E2-2 No paper (ASF)
the code i am getting is E02
1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting formenu selection)4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to thefunction listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately inorange and green, starting with orange.)The number of the Resetbutton pressingLED Function Remarks0 time Green Power off1 time Orange Service pattern print2 times Green EEPROM print3 times Orange EEPROM reset4 times Green Waste ink counter reset See waste ink counter resetprocedures below.5 times Orange Destination setting See Destination settingprocedures below.6 times Green Print head deep cleaning11 times Orange Button / LCD checking12 or more times Returns to a menu selectionthat's allmaybe it can fix your problem
ok, i'll see
i've read the options 1-12. which one is supposed to help with the printer??
is there any light showing
something with the feed. it mangles the paper.
pull out the paper and install it correctly
it IS installed correctly. i am sorry but none of this is helping.
usually this error occurs when the paper is not properly loaded or the ink catridges is not inserted properly