Hello, my name is John
I would like to assist you.
I need you to bring up the following menu and ensure that only hard drives are selected (and not any USB devices, CD/DVD drives, etc)
I hope you can!
Do you see anything checked besides hard drives?
Are you still there?
I co not see System and Maintenance only System.
click that then
I may have a different update level or some type of custom system menu installed.
I clicked on System protection.
What boxes are checked in the Available disks pane?
I do not see anything checked but disks.
Local drive C is checked
Third Drive D is Checked
Okay, let's try this then, unselect all but the C drive
Then click on Create button
put a name in for the restore point... something like: test
click create, and tell me if you get an error message
Free Agent Drive G is checked. G is an external drive It says there was a restor point created 1/29/2010 !:22.02AM but I have not seen that on a calendar
Okay, please try to manually create a restore point for just your C drive.
We'll try each drive in order to figure out if one of them is causing the problem.
I'm also wondering if your Free Agent Drive is running out of space, but we'll get to that soon enough
I want to make sure we can backup your internal drives first
Ceate button is greyed out
Did you type a name in the dialog box?
Or it is greyed out in the System Protection tab?
There is no place to name the restore point becasue it is greyed out.
It is greyed out in the system protection tab
Okay, click Apply at the bottom first
Now can you click create?
You do understand that I want to create a restore point befor I change anything don't you!
Yes, I do, but I'm trying to troubleshoot why you are receiving the error message
Would you rather work with another Expert?
I am typing a name to identify the restore point
To give you additional information, the system restore feature only uses 15% of each available drive you are backing up.
I got the same message The restore point could not be created for the following reason. NOt enouch disk space Error 0x80070070
As more restore points are created, the older ones get overwritten automatically.
Were all the boxes under Available drives unchecked except for the C drive?
I have 228GB free space and 144GB used so there should be enough room! All other drives were unchecked
Okay, I understand, can you go back and uncheck all the boxes except the D hard drive and try to create a restore point from there?
I'm trying to isolate if it is a problem with you C drive or the System Restore function itself.
I can not find any previous restore points on the calendar.
I will try selecting only the D drive. But the D drive does not have the system info on it.
I have selected only the D drive and naming ibut I get the same old message, "Not enough disk space... It is a 1 TB disk with lots of free GB
Okay so the problem is with the System Restore function and not a specific disk, Thanks. Give me a moment.
Still looking through known issues.
Did you manually setup system restore or did you go with the default settings?
Go to your Control Panel from the Start Menu
Open the Backup and Restore Center
Do you have this open?
Okay I am at the Backup and restore center
Yes, I know
sorry pasted that
click on Backup computer
It will ask you to continue (windows security setting makes it do that.)
Ensure On a hard disk is selected and choose your external drive.
You want me to backup the whole C drive!
You have 1TB of space right?
If so, I would go ahead and back it up. I want to do this in case rebuilding the system restore database or disk area messes up your operating system.
It's a safety precaution.
You can always delete it later.
It will take awhile to run.
It tried to create a shaodow copy and ti said there was not enough space. I think it was trying to back up to the D drive.
Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator.Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files.
I am trying once again. to backup to the D drive.
Or type cmd in to the search bar after clicking the Windows menu on the left
Don't backup to the D drive
backup to your G drive
D is for the operating system to backup
You want to backup to the G drive, which is your freeagent right?
Please run the command I posted
Stopped the back up to the d drive.,
Try the command first
this won't damage anything
click on your windows logo and in the search bar, type cmd
and hit enter
right click on it and choose run as administrator, and enter the command I typed earlier please
I am now going to accessories.
Okay, you can do that too
Also, while that runs, I'm going to Opt Out and let another Expert help you. I'm out of time for the night as I have an early flight to catch in the morning.
Someone will be with you shortly.
I am now in the black screen C:\Usetr\Judy Adminsitstraor a>
I am now is system scan.
Verification has begun.
I need to know how to save the result once the systme scan is complete. It does not stay on the screen very long.
I do not have much time left!
Verification is 43% complete.
I am sorry but I must leave soon.
Verification is 62% complete.
I can hold on a little lnoger.
I have been online with you for over an hour and have had no solution to my problem.
I apologize for the delay, but I knew the scan would take awhile to complete, so I Opted Out of the question so another Expert can assist you. I have a flight to catch early tomorrow. Another Expert should assist you soon.