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John P
John P, Information Systems Architect
Category: Computer
Satisfied Customers: 451
Experience:  13+ Years of Cutting Edge Systems Engineering, Consulting (Fortune 100 and SMB), and Architecture
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I run Vista Ultimate on a 64 bit system.I can not create

Resolved Question:

I run Vista Ultimate on a 64 bit system.
I can not create a System Restore Point.
I get an error message"There is not enough space on disk.
(0X80070070

I have 255GB free space and 144 GB used soace.
Submitted: 4 years ago.
Category: Computer
Expert:  John P replied 4 years ago.
Chat Conversation Started
John P :

Hello, my name is John

John P :

I would like to assist you.

John P :

I need you to bring up the following menu and ensure that only hard drives are selected (and not any USB devices, CD/DVD drives, etc)

John P :
  • Click on the Start button to open your Start Menu. The Start button looks like this: Vista Start Button


  • Click on the Control Panel menu option.


  • Click on the System and Maintenance menu option.


  • Click on the System menu option.


  • Click on System Protection in the left-hand task list.
  • Customer:

    I hope you can!

    John P :

    Do you see anything checked besides hard drives?

    John P :

    Are you still there?

    John P :

    Just checking..

    Customer:

    I co not see System and Maintenance only System.

    John P :

    click that then

    John P :

    I may have a different update level or some type of custom system menu installed.

    Customer:

    I clicked on System protection.

    John P :

    What boxes are checked in the Available disks pane?

    Customer:

    I do not see anything checked but disks.

    Customer:

    Local drive C is checked

    Customer:

    Third Drive D is Checked

    John P :

    Okay, let's try this then, unselect all but the C drive

    John P :

    Then click on Create button

    John P :

    put a name in for the restore point... something like: test

    John P :

    click create, and tell me if you get an error message

    Customer:

    Free Agent Drive G is checked. G is an external drive It says there was a restor point created 1/29/2010 !:22.02AM but I have not seen that on a calendar

    John P :

    Okay, please try to manually create a restore point for just your C drive.

    John P :

    We'll try each drive in order to figure out if one of them is causing the problem.

    John P :

    I'm also wondering if your Free Agent Drive is running out of space, but we'll get to that soon enough

    John P :

    I want to make sure we can backup your internal drives first

    Customer:

    Ceate button is greyed out

    John P :

    Did you type a name in the dialog box?

    John P :

    Or it is greyed out in the System Protection tab?

    Customer:

    There is no place to name the restore point becasue it is greyed out.

    Customer:

    It is greyed out in the system protection tab

    John P :

    Okay, click Apply at the bottom first

    John P :

    Now can you click create?

    Customer:

    You do understand that I want to create a restore point befor I change anything don't you!

    John P :

    Yes, I do, but I'm trying to troubleshoot why you are receiving the error message

    Customer:

    Yes!

    John P :

    Would you rather work with another Expert?

    Customer:

    I am typing a name to identify the restore point

    John P :

    Okay, great

    John P :

    To give you additional information, the system restore feature only uses 15% of each available drive you are backing up.

    Customer:

    I got the same message The restore point could not be created for the following reason. NOt enouch disk space Error 0x80070070

    John P :

    As more restore points are created, the older ones get overwritten automatically.

    John P :

    Were all the boxes under Available drives unchecked except for the C drive?

    Customer:

    I have 228GB free space and 144GB used so there should be enough room! All other drives were unchecked

    John P :

    Okay, I understand, can you go back and uncheck all the boxes except the D hard drive and try to create a restore point from there?

    John P :

    I'm trying to isolate if it is a problem with you C drive or the System Restore function itself.

    Customer:

    I can not find any previous restore points on the calendar.

    John P :

    Ok

    Customer:

    I will try selecting only the D drive. But the D drive does not have the system info on it.

    Customer:

    I have selected only the D drive and naming ibut I get the same old message, "Not enough disk space... It is a 1 TB disk with lots of free GB

    John P :

    Okay so the problem is with the System Restore function and not a specific disk, Thanks. Give me a moment.

    John P :

    Still looking through known issues.

    John P :

    Did you manually setup system restore or did you go with the default settings?

    John P :

    Still looking through known issues.

    John P :

    Did you manually setup system restore or did you go with the default settings?

    John P :

    Still looking through known issues.

    John P :

    Did you manually setup system restore or did you go with the default settings?

    John P :

    Still looking through known issues.

    John P :

    Go to your Control Panel from the Start Menu

    John P :

    Open the Backup and Restore Center

    John P :

    Do you have this open?

    Customer:

    Okay I am at the Backup and restore center

    John P :

    Yes, I know

    John P :

    sorry pasted that

    John P :

    erroneously

    John P :

    click on Backup computer

    John P :

    It will ask you to continue (windows security setting makes it do that.)

    John P :

    Ensure On a hard disk is selected and choose your external drive.

    Customer:

    You want me to backup the whole C drive!

    John P :

    You have 1TB of space right?

    John P :

    If so, I would go ahead and back it up. I want to do this in case rebuilding the system restore database or disk area messes up your operating system.

    John P :

    It's a safety precaution.

    John P :

    You can always delete it later.

    John P :

    It will take awhile to run.

    Customer:

    It tried to create a shaodow copy and ti said there was not enough space. I think it was trying to back up to the D drive.

    John P :

    Okay

    John P :

    Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator.

    Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files.

    Customer:

    I am trying once again. to backup to the D drive.

    John P :

    Or type cmd in to the search bar after clicking the Windows menu on the left

    Customer:

    I am trying once again. to backup to the D drive.

    John P :

    Or type cmd in to the search bar after clicking the Windows menu on the left

    John P :

    Don't backup to the D drive

    John P :

    backup to your G drive

    John P :

    D is for the operating system to backup

    John P :

    You want to backup to the G drive, which is your freeagent right?

    John P :

    Please run the command I posted

    Customer:

    Will do

    Customer:

    Stopped the back up to the d drive.,

    John P :

    okay

    John P :

    Try the command first

    John P :

    this won't damage anything

    John P :

    click on your windows logo and in the search bar, type cmd

    John P :

    and hit enter

    John P :

    right click on it and choose run as administrator, and enter the command I typed earlier please

    Customer:

    I am now going to accessories.

    John P :

    Okay, you can do that too

    John P :

    sfc /scannow

    John P :

    Also, while that runs, I'm going to Opt Out and let another Expert help you. I'm out of time for the night as I have an early flight to catch in the morning.

    John P :

    Someone will be with you shortly.

    Customer:

    I am now in the black screen C:\Usetr\Judy Adminsitstraor a>

    Customer:

    I am now is system scan.

    Customer:

    Verification has begun.

    Customer:

    I need to know how to save the result once the systme scan is complete. It does not stay on the screen very long.

    Customer:

    I do not have much time left!

    Customer:

    Verification is 43% complete.

    Customer:

    I am sorry but I must leave soon.

    Customer:

    Verification is 62% complete.

    Customer:

    I can hold on a little lnoger.

    Customer:

    I have been online with you for over an hour and have had no solution to my problem.

    John P :

    I apologize for the delay, but I knew the scan would take awhile to complete, so I Opted Out of the question so another Expert can assist you. I have a flight to catch early tomorrow. Another Expert should assist you soon.











    John P, Information Systems Architect
    Category: Computer
    Satisfied Customers: 451
    Experience: 13+ Years of Cutting Edge Systems Engineering, Consulting (Fortune 100 and SMB), and Architecture
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    Expert:  John P replied 2 years ago.
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