Please tell me what printer you are using, and we'll get started.
hp photo smart 8050
are you there?
I'm here, sorry for the delay, chat froze on me.
And you are using Windows XP correct?
Great, give me a moment.
I'm looking through possible problems. Have you updated your drivers recently?
no I dont think I know how
Okay, let's try to download a driver from the hp page and see if that solves the issue. I'll post a link.
Give that a shot, download and install it.
It may not solve the problem, and you may have it installed already, but it's worth a first pass try.
Also, please let me know what version of Microsoft Word you are using, while it downloads the software.
When you have the drivers downloaded and installed, click on the Start menu in the lower left of your screen, select Control Panel, and choose Printers and Faxes. Right click on your printer to delete it, then click on the option on the left hand pane to add a new printer. Use the wizard to select your HP printer.
I'm not sure i know what you mean. Ive used microsoft word, word pad, and notepad.
Don't worry about the version of Word as I wanted to do a test, but I think I'll be okay without it.
ok I'm jotting down instructions hang on.
You got it. Take your time.
I've uninstalled and reinstalled the printer
okay great. Test print a page, and tell me what happens please.
I did and it looks ok
Great, so the problem is solved?
I hope so I will go to start menu and try again how do i get ahold of you if it doesn't work?
You can post back to this thread even after you accept the answer.
If it's another issue completely that you need help with, you can always request me by putting my name in the Subject line of the question.
ok thank you!
You are welcome. Enjoy the remainder of your Sunday!
Positive feedback is always appreciated.