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John P
John P, Information Systems Architect
Category: Computer
Satisfied Customers: 451
Experience:  13+ Years of Cutting Edge Systems Engineering, Consulting (Fortune 100 and SMB), and Architecture
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Hi, I have an HP Officejet J5780 All-in-One connected to my

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Hi, I have an HP Officejet J5780 All-in-One connected to my MacBook running OS X 10.5.8. The printer has been working fine, until yesterday. When I try to print a document, my pop-up prompt first says "connectingm" then it says "Printing GenericClass: waiting for device." Then nothing happens. Minutes later, it prints out one sheet that reads: Ñ2L [heart][spade]UDS Path: 0E8BF584-F199-4B27-90BC-964.


Help! I'm trying to print some important documents and this is very frustrating.

With appreciation,

Tug Yourgrau
Chat Conversation Started
John P :

Hello my name is XXXXX XXXXX I would like to assist you today.

John P :

Please let me know when you are ready to proceed.

JACUSTOMER-73gbu1oq- :

ready

John P :

Great fantastic. Please do me a favor and power off the Officejet.

JACUSTOMER-73gbu1oq- :

done

John P :

Do you know how to get to the Print and Fax menu in System Preferences?

JACUSTOMER-73gbu1oq- :

Yes, I'll open it right now.

John P :

Great, delete the Officejet printer please when you open it.

JACUSTOMER-73gbu1oq- :

Done

John P :

Okay great, Control+click in the printers box on the left. and choose Reset printing system

John P :

Now, download this full featured software installation: ftp://ftp.hp.com/pub/softlib/software9/COL21391/mp-56145-1/HP_Installer_OJJ5700_v9.7.dmg

John P :

and install it.

JACUSTOMER-73gbu1oq- :

Will do. Give me a few minutes

John P :

Take your time.

JACUSTOMER-73gbu1oq- :

Problem: I can't connect to the site. Firefox prompt says can

John P :

Okay, it doesn't like direct connection to ftp site. Give me a second to upload it.

JACUSTOMER-73gbu1oq- :

Thanks.

John P :

Go to that page, expand the driver + section

JACUSTOMER-73gbu1oq- :

Will do.

John P :

If that doesn't work, I'll upload it using an alternate site.

JACUSTOMER-73gbu1oq- :

It's downloaded to my desktop

John P :

Okay, please install it.

JACUSTOMER-73gbu1oq- :

Will do.

John P :

Once it is installled, Go back to Add Printer in the Print and Fax menu, turn on the printer and click the + button to add it. Test print and let me know what happens.

John P :

Any luck yet?

JACUSTOMER-73gbu1oq- :

Bravo! It prints. Thank you so much.

John P :

You are quite welcome.

John P :

Enjoy the remained of your Sunday.

John P and 3 other Computer Specialists are ready to help you
Remainder of your Sunday. My fingers move too quickly to type. Thank you again for your business. Working with you was a breeze!