Hello my name is XXXXX XXXXX I would like to assist you today.
Please let me know when you are ready to proceed.
Great fantastic. Please do me a favor and power off the Officejet.
Do you know how to get to the Print and Fax menu in System Preferences?
Yes, I'll open it right now.
Great, delete the Officejet printer please when you open it.
Okay great, Control+click in the printers box on the left. and choose Reset printing system
Now, download this full featured software installation: ftp://ftp.hp.com/pub/softlib/software9/COL21391/mp-56145-1/HP_Installer_OJJ5700_v9.7.dmg
and install it.
Will do. Give me a few minutes
Take your time.
Problem: I can't connect to the site. Firefox prompt says can
Okay, it doesn't like direct connection to ftp site. Give me a second to upload it.
Actually, here it is: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=3301296#N729
Go to that page, expand the driver + section
and select this one: HP Officejet Full Feature Software and Drivers - Mac OS X v10.3.9, v10.4 and v10.5
If that doesn't work, I'll upload it using an alternate site.
It's downloaded to my desktop
Okay, please install it.
Once it is installled, Go back to Add Printer in the Print and Fax menu, turn on the printer and click the + button to add it. Test print and let me know what happens.
Any luck yet?
Bravo! It prints. Thank you so much.
You are quite welcome.
Enjoy the remained of your Sunday.