Hello there, my name is XXXXX XXXXX I will be assisting you today.
Good day o you.
Hello there, so you are having a wireless problem on a 5610z correct?
yes, just stop working. The light is on but the switch dose not turn off or on.
Ok, so the wireless light on the front is orange but when you push the switch it does not shut off?
Yes, that is correct
No I am sorry the light is green, when I move the switch , it states no wirelee device.
Ok, do you know how to get into the device manager?
Yes, thru the device manage in control panel.
Ok, does it show the wirekess card under the network adapters section?
I have a controller and network adapter.
Ok please type what both of them say.
Broadcomm 440x10/100 integrated controller
Broadcomm 802.11g network adapter
ok, any yellow exclamation marks or red x's by the 802.11g adapter?
Ok, did this just happen recently?
yes about 4 weeks ago
Ok, just double checked. That is probably one of two things.
1. The wireless card itself has failed. Windows can still recognize it but it cannot turn on the radio.
2. The card needs to be reseated. Sometimes one of the pins can lose contact.
I have had 3 or 4 acers come into my work with a dead wireless card.
This is something that I should take in for repairs and not do my self.
I would recommend taking it to a shop. They are a field replaceable part but can sometimes be a pain to get to.
Thank you for your time and help.