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Renju
Renju, Computer Software Engineer
Category: Computer
Satisfied Customers: 354
Experience:  I have more than 5 years of experience in computer industry
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Cant click on links in Outlook 2010 mail. Get message This

Resolved Question:

Can't click on links in Outlook 2010 mail. Get message "This operation has been canceled due to restrictions in effect on your computer."
I am running IE8 and Win7 Ultimate.
Submitted: 4 years ago.
Category: Computer
Expert:  Renju replied 4 years ago.
Chat Conversation Started
Renju :

Hello and Welcome To JustAnswer. I am Renju and I will assist you today with your computer problem. Let me know when you are ready.

Customer :

OK

Customer :

I am ready. Are you there?

Renju :

Yes. So is currently IE your default browser ?

Customer :

yes

Renju :

Please try to make Google Chrome your default browser and see the links work ?

Customer :

Google Chrome does not show in the list of programs that I can make a default. I have no idea why. It does show Firefox which is also on my machine. I tried making Firefox the default browser and it did not change problem.

Customer :

Maybe I need to reload Outlook?

Renju :

Ok.

Renju :

Not yet.

Renju :

This is a known problem.

Renju :

It usually occurs due to the incorrect registry entries.

Renju :

Let us check it now.

Renju :

Go to START and type regedit in the start search space and press Enter

Renju :

This will open up Registry window

Renju :

Are you there ?

Customer :

Yes, I am here.

Renju :

I mean, in the regsitry window, Is it opened ?

Customer :

OK, continue. I see the registry window.

Customer :

yes

Renju :

Ok.

Renju :

Navigate to the following registry entry:

Renju :

HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

Customer :

I see the registry editor window

Renju :

Use the left panel to navigate to the corresponding entries.

Customer :

I see the window

Customer :

are you getting my responses?

Customer :

I do not see my responses.

Customer :

hello?

Renju :

I am getting it. But, you are not getting mine, i fear.

Renju :

Yes.



Navigate to the following registry entry:





HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command




 

Customer :

OK. I see your and my responses now.

Customer :

I am having trouble finding the entry for HKEY_Local_Machine\ in the list on the left. How do I find it?

Renju :

Please double click on them to open the subsequent entries.

Customer :

There is an entry under Classes for html, but not for htmlfile.

Renju :

Scroll down further , you will see it.

Renju :

There is another entry for HTMLFILE

Customer :

Got it!

Renju :

Ok.

Customer :

The data for this is "C:\Program Files (x86)\Einternet Explorer\IEXPLORE.EXE -nohome

Customer :

Let's finish this up.

Renju :

Ok. That seems to be correct.

Renju :

Ok. Now, Is Firefox set as the default browser ?

Customer :

I am not sure.

Customer :

Would you like me to make it the default browser?

Renju :

Yes. Make it default browser.

Customer :

OK

Customer :

Would you like me to load Firefox into the computer?

Renju :

Is Firefox currently not installed on the computer ?

Customer :

yes it is installed. But it is not in use at the moment.

Customer :

Currently Chrome and IE8 are in use.

Renju :

Ok. Open Chrome then. Go to Options and set is as the default browser.

Customer :

OK, Chrome is now the default browser.

Renju :

Now close Chrome and open IE and make it as the default browser.

Customer :

I am chatting with you in Chrome, so I can't close it. I can make IE the default browser.

Renju :

Ok. No problem. Dont close the chat.

Renju :

Make IE as default browser.

Customer :

OK, IE8 is now the default.

Renju :

Now, now open Outlook and try to click on a link and see if it works.

Renju :

If Outlook is already open ,close it and reopen it and try it.

Customer :

Yes, it worked! What changed?

Renju :

Wonderful !!!

Renju :

It just the weird setting that Google Chrome creates after the uninstall.

Customer :

The registry entry data did not change.

Renju :

This has been reported many times before esp with Outlook users.

Renju :

No, its another setting in the registry which is accountable for this.

Customer :

If I uninstall Chrome again, will this problem come back?

Renju :

No. It will not come back as IE is already your default browser.

Customer :

What registry setting is responsible for this problem?

Renju :

I am not sure about the exact entry. But, the switching of default browser (like we did) usuall y does the trick.

Customer :

I think that IE was my default browser before I last uninstalled Chrome.

Customer :

Before I called you I tried making IE my default browser and it did not change the problem. What you have done that was different was to make Chrome the default and then make IE the default. Do you think that is why the problem was corrected?

Customer :

The reason I am asking is that if this happens again, I want to be able to fix it myself.

Renju :

Yes. Spot on. That's what has corrected the problem. We haven't done any other changes to your computer.

Renju :

No problem. I understand the concern.

Renju :

Ok. If you have any further troubles with this, there is a download which can solve this problem. You can use it:

Renju :

Download IE associations.zip from this link and run it referring to the instructions provided there.

Customer :

Why didn't we try that immediately?

Renju :

That step is needed if you have no other browsers currently installed along with IE.

Renju :

If another browser is present, the step we did is enough to correct the problem.

Customer :

OK. I would like to save this dialog. How can I do that?

Renju :

You may copy and paste the chat text to a notepad.

Customer :

OK

Renju :

Or you can login to JustAnswer again and go to My Questions link.

Renju :

This question and chat will be present there.

Renju :

For future reference of course.

Customer :

fine

Renju :

Will there be anything else, that you would like to discuss before we close this session ?

Customer :

I do think you should tell Google about this problem so they can fix it.

Customer :

no thanks

Renju :

As a matter of fact , we are not linked to any software providers. We are a group of independent experts.

Customer :

I understand, but you can tell Google about the problem.

Renju :

Yes. Of course. They know about this problem.

Renju :

I hope they fix this issue in their future release.

Customer :

Good

Customer :

In the meantime it is causing many people problems.

Renju :

Yes. But, this problem only comes out on Outlook (Microsoft product). No other email programs have this trouble.

Customer :

So, should I hit the accept button?

Renju :

Yes. Please press ACCEPT to close this session and so that I get paid for my advices and time and also leave a POSITIVE FEEDBACK for my answer.
A BONUS is also much appreciated if you are exceedingly satisfied by this experience.

Hope that you are happy with this session.
Thanks once again for contacting JustAnswer.
Good Luck to you..?






Renju, Computer Software Engineer
Category: Computer
Satisfied Customers: 354
Experience: I have more than 5 years of experience in computer industry
Renju and 11 other Computer Specialists are ready to help you

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