Hello there, my name is XXXXX XXXXX I will be assisting you today.
Ok this seems to be a fairly common problem
Ok, lets try this. Open the Computer Icon on the start menu. Then the C drive, then users
Open your user account
ok, do you see a roaming folder?
ok open the roaming folder, then microsoft, then outlook
did it give any sort of permission error?
i just opened the folder. didn't try to open a file yet. No error.
how many files are in that folder?
ok, do you see one that ends in .ses
ther is a .srs
delete that file
reopen outlook and try the send/receive
its working. needs all of my passwords for the different accounts. I know 2 of the 3 and those account have already downloaded! Greata job. Will they auto download when I open Outlook from now on?
It should, that is just a hiccup with that ses file for some reason
How did that file get created?
It is a database file for outlook. If it gets damaged you delete it and outlook will recreate it.
outlook is not remembering any of my email passwords anymore. It wants me to enter them everytime. is there a way to get it to work like it did before?
let me check something real quick
On the Tools menu, click Account Settings.
On the E-mail tab, click your e-mail account.
Do you see anything that says save password?
yes it is checked on all 3 of my accounts
Ok, uncheck it, exit outlook. reopen and then go back and recheck and enter the password XXXXX that screen. See if it will save it then
ok, this srs file is being a headache lol
ok, it looks like a new outlook identity will have to be created to fix the problem
do u mean erase all of my email accounts and recreate each one?
no, the identityion outlook is what stores all of the downloaded email, contacts, calendar info
will I loose my information and emails and email folders?
it will be several steps so have you got plenty of time?
no your email will be ok
im in if u are! :)
ok, i am going to post information from microsoft. I will be here to guide you through it though
Create a new Outlook profile, and then configure the new profile to use the personal folders (.pst) file that was used by the damaged profile. To do this, follow these steps:
For Microsoft Office Outlook 2007
how are you coming?
Should I do all 3 accounts like this or just pick one?
just one for right now
k. it's searching for settings.
k. It's done.
are you still in the mail options?
this should be the last step
All of my mail is gone. Do I need to import it somehow?
i switched back to the original and its there. just not in my new profile.
sorry, one more step i didnt see at the bottom
For Outlook 2007
this will bring all your old email in
how is it coming along?
worked. im getting an error has occured in the script on this page. is that a concern? Also Im closing it now to see if it remembers my password. Is there a way to get rid of th eduplicate Personal Folders at the top of the list or should I not worry about it?
best thing to do is right click on the one not being used. you should be able to close it
Great. I hate to even tell u after all of this but, its still not remembering passwords now. Sorry uughh
omg lol. how many email accounts are showing up?
just the new one
ok, let me check some more
ok, there is a moee advanced step but it can be a little risky
in what way/
it involved editing the registry. there is a very small chance typing something wrong could make the computer crash
lol. What do you think?
I am going to paste the instructions below and let you look them over. I dont think it will be a problem as long as you follow them exactly.
can i leave this open?
also dont have start-run in Vista
yes, except for the last step it wants you to restart
hold down the windows key and hit r
dont restart until you reply back
im the only user on the computer but there are 4 to choose from. How do I know which one is actually logged on as?
what options are there to select from?
XXXXX XXXXX (me)
im using me
is it the one thats highlighted?
they all look the same. When i log in though, it is my name. i don't know why th eothers are there. I just followed the steps to "apply to child objects" and it said reg editor stopped working properly and closed. also the wording for that said "desendants" not "child" anything.
great, i love it when microsoft does not update their kb files
I wish we could use remote desktop, I could guide you through this so much easier.
it did the same thing for administrator. Says it will let me know if a soultion is found and restarted reg editor
i have it installed
Company policy says we cannot use it
well, ill let you off the hook. thanks for trying so hard. i'll deal with the password XXXXX for a bit and maybe try again tomorrow.
This is the point where I say you had probably take it to either a computer shop or the local computer guru. I am nervous about that registry error
Let me send you the link to the microsoft article.
no problem. thanks!
http://support.microsoft.com/kb/290684 It will be method three. A computer tech will be able to do it in about two minutes.
thanks man. goodnight.