Login|Contact Us
Question and Answer

Computer

Ask a Computer Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

My HP laptop keeps crashing (Blue screen) and now that I am

 

Customer Question

My HP laptop keeps crashing (Blue screen) and now that I am reloading WIN 7 it really is going haywire. SERIAL # XXXXX What is the fault opr sys or hardware...????

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
scanned with norton... reload win 7

Submitted: 1022 days and 17 hours ago.
Category: Computer
Value: J$3,553
Status: CLOSED
Picture
Expert:  pims replied1022 days and 17 hours ago.

Hi,,

Wellcome to JA,

When you turn on your laptop can you see any error in the screen ?

Any new RAM you up grade in it?

Customer replied1022 days and 17 hours ago.

(The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation.)

 

This came up whie trying to re-install Windows 7. Otherwise I have been receiving the blue screen whenever the computer encouters what it considers a threat.

Picture
Expert:  pims replied1022 days and 17 hours ago.

the blue screen is indicate the bad HARD DRIVE or RAM please check you laptop ram first if the problem persist than check the harddrive .post off the time the blue screen appears due to ram upgrade if you not upgrade the ram than its probable the hard drive problem and may be the hard drive is replaced.

Customer replied1022 days and 17 hours ago.

It is a new Laptop--would the hD and RAM be covered in Jamaica? Bought at PC Richards in NYC over 6 months ago... Never used till now...

Customer replied1022 days and 16 hours ago.

Just got the blue screen again: "*** STOP: 0X0000001E (0X0000000000000000, 0X0000000000000000, 0X00000000000000000, 0X0000000000000000)

 

collecting data for crash dump...

Accepted Answer

Picture
Expert:  pims replied1022 days and 16 hours ago.

Oh this is the darddrive errroe it must be replaced .

Dont forget to click button and positive feedback.

Thanks and Regard

Expert TypeComputer Hardware Engineer
Category: Computer
Pos. Feedback: 92.9 %
Accepts: 48
Answered: 8/31/2010

Experience: More than 3 years experience as Computer hardware and network engineer

Ask this Expert a Question >
 
Tweet

9 Tech Support Specialists are Online Right Now

Ask Your Question Now
Computer Questions Date Submitted
WillNot work. Keep getting error code 39 from Windows Vista 6/14/2013
I have just purchased a new PC with Windows7Professional loaded. 6/14/2013
Got a phone call from a 6/14/2013
when I try to restore my online backup the password XXXXX XXXXX 6/13/2013
I have a TOSHIBA SATELITE A205-S4777. It has begun turning 6/13/2013
I recently purchased a BYTECC BT-300 USB 2.0 to IDE/SATA Adapter 6/13/2013
What is new in management information systems? 6/13/2013
I am trying to open an FTP site in Windows explorer, and the 6/12/2013
How can i get a product key for windows 7 refurbished,, bought 6/12/2013
good morning!! I have an older HP Pavilion a730n. yesterday 6/12/2013
RSS
Next 10 >
Ask A Tech Support Specialist
Type Your Computer Question Here...
characters left:

Top Computer Experts

See More Tech Support Specialists

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More

Ask a Tech Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
90 Tech Support Specialists are Online Now
Type Your Computer Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan